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Summary:<ul><li>Reporting to the Director, Total Rewards and HR Operations, performs a variety of work related to Compensation, Benefits and Human Resources, for the organization, in a multi-faceted, multi-location academic setting.</li><li>Responsible for the administration of rewards programs, analysis, audits and HR &amp; manager training on practices and policies.</li><li>Supports HR automation efforts and continuous improvement initiatives.</li></ul>Responsibilities:<ul><li>Analyze compensation and benefits data, trends and developments.</li><li>Make recommendations to Total Rewards Director for updates and adjustments.</li><li>Participate in total rewards and HR surveys.</li><li>Identify and manage total rewards data audits.</li><li>Prepare reports and presentations with data summaries to overview findings.</li><li>Serve as subject matter expert on Total Rewards policies and procedures.</li><li>Provide guidance to associates and managers as needed.</li><li>Oversee final job descriptions and assist leaders with updates.</li><li>Oversee compensation benchmark data mapping in PayFactors.</li><li>Prepare Total Rewards and HR training materials and deliver training to HR and Managers.</li><li>May perform other duties as assigned.</li></ul>Required Experience/Qualifications:<ul><li>A Bachelors degree in a related field is required.</li><li>Minimum 1 to 3 years of experience in Human Resources administration.</li><li>Working knowledge of Microsoft Office including: Excel, PowerPoint, Word, and Outlook.</li><li>Able to learn new systems and utilize with proficiency.</li><li>Exemplary level of integrity and discretion in dealing with confidential information.</li><li>Strong organizational and time management skills with ability to multi-task and work autonomously or with a team.</li><li>Approachable and engaging with an ability to deal tactfully and courteously with associates at all levels.</li><li>Ability to foster an atmosphere of mutual respect and trust through collaborative decision-making/problem-solving in a non-adversarial manner.</li><li>Ability to demonstrate strong written and verbal communication including presentation skills.</li><li>Acute attention to accuracy and detail in all aspects of responsibilities.</li><li>Ability to effectively use interpersonal skills and follow through with duties.</li><li>This is an onsite position where you will work in our administrative office in Irvine daily.</li></ul>Preferred Experience:<ul><li>Professional in Human Resources (PHR), Certified Compensation Professional (CCP) or Certified Benefits Professional (CBP) Certification preferred.</li><li>Experience in higher education/academic administration environment preferred.</li></ul>Compensation:<ul><li>$25.95 - $35.04/hour</li><li>Great Benefits Package</li></ul>#LI-CM1#HEJDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Total Rewards Coordinator

Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4> The Care Management Specialist II utilizes clinical skills and training to perform essential functions of care management for identified and assigned member population according to Health Insurance Portability and Accountability Act (HIPAA) guidelines.Manages a specified caseload across the entire continuum of programmatic levels including those within National Committee for Quality Assurance (NCQA) scope or otherwise Complex/Catastrophic cases, which are those with the severest acuities or care needs and requiring the highest clinical skills and judgement. &nbsp;Management of the caseload assigned by Manager includes: coordinating health care benefits, providing education and facilitating member access to care in a timely and cost-effective manner.&nbsp;Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment, while ensuring access to appropriate services across the healthcare continuum and maximizing member benefit: Serves as clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health care team. Provides direction and assistance to Care Coordinators and to Community Health Workers (CHW) of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines. Uses claims processing and care management software to look up member information, document contacts, and track member progress.&nbsp;<h4>Duties</h4>Applies clinical knowledge and experience to evaluate information regarding prospective care management members referred by health risk assessment (HRA), risk stratification, predictive modeling, provider’s utilization review vendors, members, Call Center, claims staff, Health Homes Program (HHP) eligibility or other data sources to determine whether care management intervention is necessary to meet the member's needs.Conducts Care Management services for the most complex and vulnerable members including: engaging in member centric communication which includes the interdisciplinary team, providers and family or authorized representatives; reviewing member claims histories and identifies intervention opportunities through the professional standards of practice; contacting and interviewing members to conduct a baseline assessment, assess self-care ability, assess knowledge and adherence deficits; conducting comprehensive clinical assessments as indicated; developing a member centric plan of care. Maintains assigned care management caseload for with a focus on the most complex, highest-risk members particularly those with advanced chronic conditions, co-occurring mental and/or substance abuse and complex social issues (e.g. homelessness, domestic violence).&nbsp; Collaborates with primary care physician and other treating professionals as appropriate. Authorizes initiation of care management services and specialized program services for members and specific populations, and develops interventions designed to meet member or population desired outcomes. Provides comprehensive education and resources to members about accessing services, in-network use, national guidelines for care, community resources, and self-management skills and strategies.Employs engagement techniques to build relationships with members and their authorized representatives. Encourages participants to participate in their health care decisions and assists member with researching treatment options in order to communicate effectively with providers and to make informed decisions.<h4>Notifies Care Coordinators and CHWs of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines.</h4><h4>Performs field assessment and care coordination functions in community settings with members, such as at the L.A. Care Community Resource Centers, medical clinics, and member homes.</h4><h4>Duties Continued</h4><h4>Meets and assesses members at L.A. Care Community Resource Centers, as needed.</h4><h4>Provides effective care management for Individualized Care Plan summary and interventions during the Interdisciplinary Care Team meetings based on department guidelines.</h4><h4>Facilitates appropriate use of resources and coordinates necessary services to improve health status and impact the cost of care. Identifies member needs for and refers to appropriate internal and external programs, as appropriate.</h4><h4>Encourages member and family empowerment through education and use of reliable resources.</h4><h4>Monitors and evaluates member progress: evaluates member response to interventions and refines action plan to produce desired outcomes. Identifies complex care management issues and discusses possible solutions with management. Assesses effectiveness of care plan’s goals and interventions on a regular basis.</h4><h4>Uses claims and care management software to document interactions and interventions with members, vendors, and providers. Maintains case information in the member's clinical records to promote care coordination. </h4><h4>Provides ongoing direction and support to internal customers regarding Care Management programs, processes, and benefit coverage.</h4><h4>Responsible for staying current with best practices, identifying areas for personal growth opportunities and works with management to develop a plan for obtaining the necessary training.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Associate's Degree in Nursing for Registered NursesMaster's Degree in Social Work for Licensed Clinical Social Workers<h4>Education Preferred</h4>Bachelor's Degree in Nursing for Registered Nurses<h4>Experience</h4> Required: Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments. &nbsp;Experience providing care management with complex/catastrophic conditions.<h4>Skills</h4> Required: Current knowledge of clinical standards of care and disease processes.Critical thinking skill.&nbsp;Excellent customer service skills.Ability to clinically analyze the most complex cases involving highly acute physical health, behavioral health, complex/catastrophic and/or psychosocial issues to determine and implement the most effective member-centered interventions.Ability to triage immediate member health and safety risks.Ability to sensitively manage member or family responses associated with high acuity cases and support effective coping.Strong verbal and written communications skills to consult effectively with interdisciplinary teams, coordinate care with members and their families, and other internal and external stakeholders. &nbsp;Ability to use a personal computer, and knowledge of medical information systems.Knowledge of and ability to comply with HIPAA compliance.Ability to interview, assess and coordinate care. Ability to prioritize caseload.Knowledge of community resources.Knowledge of Medi-Cal and Medicare regulations.Ability to work as a part of a diverse team and gain consensus and resolution of problems.Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4>Registered Nurse (RN);current and unrestricted California License OR Licensed Clinical Social Worker; current and unrestricted California License.<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required:&nbsp; Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Social Worker, Travel Nurse, Substance Abuse, Behavioral Health, Nursing, Service, Healthcare

L.A. Care Health Plan

Care Management Specialist II - MCLA

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing StatementLone Star College-CyFairLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.Location address is 9191 Barker Cypress Road, Cypress, TX 77433.Job DescriptionPURPOSE AND SCOPE:The PT Coordinator I, Language Lab manages open and instructed labs on the LSC campus throughout the year.ESSENTIAL JOB FUNCTIONS:<ul><li>Respond to user questions and inquiries through telephone, e-mail, oral and written forms of communication</li><li>Attempt to resolve first contact issues by performing minor troubleshooting in the identification of applicable problems related to software applications or hardware applications used in language teaching and learning, etc.</li><li>Process Language Lab reservations by prioritizing and scheduling lab request for instructional usage</li><li>Assist lab coordinator in preparing and delivering orientation and training sessions to students and faculty</li><li>Identify user problems with software and hardware, research problems, troubleshoot as required, and instruct users in routine problem resolution</li><li>Maintain the security of the language lab and its contents from open to close on days, nights, and weekends</li><li>Confirm that open lab patrons sign in and out properly when using the lab outside of class</li><li>Assist lab coordinator in the digitization, duplication and distribution of language textbook multimedia materials</li><li>Assist lab coordinator in the promotion of the use of technology and multimedia materials in language study</li><li>Support instructional delivery as needed</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Strong attention to accuracy and detail</li><li>Excellent knowledge of general office and software applications</li><li>Ability to prepare and analyze reports</li><li>Possesses good organizational skills</li><li>Ability to prioritize duties</li><li>High level of customer service</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled office with minimal exposure to safety hazards</li></ul>REQUIRED QUALIFICATIONS:<ul><li>High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience</li></ul>SalaryHourly Pay Rate is $17.06.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Part-Time Coordinator I, Language Lab

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. &nbsp;&nbsp;Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences. &nbsp; &nbsp;Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table. &nbsp; ABOUT THE ROLE:Our business is growing rapidly and we are looking for additional Hospitality Coordinators to join our team. Working within Resy’s Customer Success Org, Hospitality Coordinator’s primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience. WHAT YOU'LL DO:●Answer guest inquiries via email &amp; live chat●Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard &amp; Resy.com●Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve●Educating restaurant operators to raise the level of hospitality they offer through Resy technology●Assist the implementation team with setting new restaurant customers live on Resy●Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review●Make phone calls to confirm premium reservations for the Resy Global Access concierge program●Working on other duties and projects as assigned WHO YOU ARE:●Interest in working in a fast-paced hospitality-tech environment●Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure●Mastery of Microsoft Office and MacOS●Ability/flexibility to work global restaurant hours, including nights and weekends●Passion for restaurants and the hospitality industry●Experience working at restaurants●Working knowledge of reservation-management systems and restaurant operations●Experience supporting technology for a SaaS businessSalary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Hospitality Coordinator, Resy Support

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GMNS is looking for a Vice President of Issues, Events &amp; Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The VP, GMNS Issues, Events &amp; Remediation will:<ul><li>Scope, triage (prioritize), and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>8+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li></ul><ul><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: </li><ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa&nbsp;sponsorship&nbsp;for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, GMNS Control Management Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.&nbsp;The Sr. Manager, Enterprise Affiliate Management (EAM) Monitoring &amp; Reporting will be responsible for monitoring and reporting on affiliate performance and risk levels and creating and executing board and committee reporting for affiliates across the company.Responsibilities:<ul><li>Create and maintain ongoing execution of affiliate management board and committee reporting including a variety of reports such as risk and performance metric performance, gap management, program health dashboard, and the affiliate watchlist.&nbsp;&nbsp;Also responsible for the creation of the data collection and management strategy for these reports.</li><li>Create ad hoc board and committee presentations and various other types of ad hoc presentations for senior leaders, auditors, and regulators.</li><li>Work with the EAM Relationship and Contract Management team on the creation and execution of monthly, quarterly, and annual performance reports for affiliate agreement owners across the company.</li><li>Work with various reporting, affiliate management, and outsourcing governance teams across the company to create the processes to collect data/results and consolidate into company-wide affiliate reporting.&nbsp;&nbsp;Execute this monthly once created.</li><li>Define and execute affiliate risk assessment process.&nbsp;</li></ul>Minimum Qualifications:Ability to use large amounts of complex data to craft compelling and effective presentations and materials and break down complex ideas into understandable and actionable messages.<ul><li>Proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.</li><li>Strong attention to detail and superior organizational and follow through skills.</li><li>Ability to effectively work with colleagues across the company including within various affiliate management and outsourcing government teams, 2nd&nbsp;and 3rd&nbsp;lines of defense, regulators, and senior leaders across the globe.</li><li>Proven ability to focus on innovation and process improvements.</li><li>Proven ability to drive teams toward high productivity and sustained performance.</li><li>Adapts well to and initiates change in the organization.</li><li>Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines.</li><li>Ability to translate highly technical and complex information into easily understandable terms and define, analyze, interpret, and report meaningful results.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Affiliate Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keeps us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on Team Amex.Amex Digital Labs:Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, servicing solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring products to market.Role Description:Amex Digital Labs is seeking a Senior Product Associate to support the Emerging Payments team and the assessments of new product development for proprietary solutions. This Senior Product Associate will lead customer research, design, servicing and communication as well as the analytics roadmap.Primary Responsibilities:<ul><li>Lead customer research and&nbsp;analyze results to define user personas and validate key target customer segments</li><li>Articulate customer needs with product design and experience</li><li>Lead product servicing, communications and support, partnering with enterprise stakeholders to ensure our product has the latest processes and communication channels in place</li><li>Own and define the analytics roadmap, including KPI definition and product performance tracking</li><li>Work cross-functionally with internal colleagues to define and deliver product requirements</li><li>Ensure accordance with compliance best practices as the regulatory landscape changes while creating the best outcome for customers. This includes addressing and supporting responses to audit requests</li><li>Influence product MVP and future roadmap by gathering insights from industry trends, customer research and internal data</li></ul>Key Qualifications<ul><li>1-3+&nbsp;years of Digital Product experience</li><li>Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias towards action</li><li>Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality</li><li>Ability to prioritize tasks and features effectively based on business reason, customer needs and technical impact</li><li>Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results</li><li>Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project</li><li>Highly organized, taking individual initiative and accountability for driving results</li><li>Recognizes issues quickly and determine how to get to a resolution through creative problem solving and/or effective escalation</li></ul>Digital Labs: Our ValuesOur values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:<ul><li>BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.&nbsp;</li><li>CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.</li><li>EMPATHETIC: We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.</li><li>EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.</li><li>AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.</li><li>INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management (AMEX Digital Labs)

Compensation Type: HourlyCompensation: $37,440.00Job SummaryThe Culinary Coordinator is essential in the operational aspect of the retail outlets in Mitchell Hall. As a station expert, the Culinary Coordinator supports secondary instruction to students who are placed in an experiential learning environment, and works closely with hospitality students in the areas of food preparation, setup of assigned work stations, and execution of culinary services. The Culinary Coordinator is responsible for monitoring, evaluating, and correcting students in their learning experience, ensuring students utilize acquired skills in a practical setting. The Culinary Coordinator will provide regular feedback to the hospitality faculty and department Chair, in both formal and informal meetings, to communicate progress in meeting student learning outcomes.Operations <ul><li>Prepare food for service (e.g. baked goods, chopping vegetables, butchering meat, or preparing sauces) and set up and stock assigned workstations with all necessary supplies.</li><li>Cook menu items in cooperation with the rest of the kitchen staff and ensure that food is prepped, plated, and served in a timely fashion.</li><li>Answer, report, and follow executive, café manager, or sous chef’s instructions. Care for workstation according to sanitation standards set forth by the health department and comply with nutrition, sanitation regulations, and safety standards.</li><li>Maintain a positive and professional approach with coworkers and customers. Train, guide, and support hospitality students that are assigned to the station. Evaluate student performance and communicate with faculty as necessary. Provide guidance and enforce the hospitality departments mission policies and procedures.</li></ul>Student Engagement &nbsp;<ul><li>Serve as the station expert and engage students in a participatory instructional style as part of the experimental learning experience. Lead and monitor students in the restaurant kitchen, bakery, hot line, expo, event kitchen, and dish tank. Provide hands-on real time instruction and feed back to students. Complete student evaluations in a timely manner.</li></ul>Administrative <ul><li>Completes student evaluations as outlined by department chairperson. Attends all required meetings to provide feedback on student learning outcome goals. Attends all required trainings and workshops. Communicates frequently with the faculty, department chair, and retail operations staff on the needs of students as they fulfill their learning requirements.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications <ul><li>High School diploma or equivalency. Two (2) years hands-on experience in a professional kitchen.</li><li>SerSafe preferred</li></ul>WORKING CONDITIONSRestaurant and kitchen environment on all three floors of the Hospitality building and Conference Center. Regular exposure to moderate noise typical to kitchen and dining room operation. Regular exposure to industry standard cleaning and sanitization chemicals. Must travel to various Columbus State campuses and sites.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employmentFull Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Culinary Coordinator

Initial Posting Date: 03/21/2025Application Deadline:04/06/2025Agency:Oregon Health AuthoritySalary Range:$4,749 - $7,004Position Type:EmployeePosition Title:HRIS Records Coordinator (HRA 1)Job Description:HRIS Records Coordinator (HRA1)REQ-177351Close Date: April 6th, 2025Salary Range: $4,7,49.00 - $7,004.00Location:Salem, ORDo you thrive in a fast-paced and in an innovative environment? Do you enjoy partnering and collaborating with driven and passionate HR professionals dedicated to making a difference? This may be the career move for you! This recruitment will be used to fill one Limited Duration full-time position (assignment maybe up to 24 months). We are currently seeking a HR Analyst 1 to join our team. &nbsp;Please read all of this job announcement before applying for the position.What you will do:As a HRIS Records Coordinator, you will be part of a team that is responsible for all OHA HCM employees’ full-life cycle experience. You will consult with staff across OHA on personnel actions and processing and ensure documents are uploaded into Workday. Your skills in research and problem-solving will be fully utilized. You will audit HRIS records to ensure data is correct by addressing multiple scenarios in the course of your daily work.&nbsp;For a copy of the position description, click here.This is a Human Resources Analyst 1 job classification (management service, non-supervisory) and is not represented by a union. What's in it for you?We offer a workplace that balances productivity with enjoyment and&nbsp;promotes an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office or remote environment with a team of bright individuals to work with and learn from. We welcome your contributions to an innovative transformation team. This is a wonderful opportunity for you. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans.&nbsp;If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority&nbsp;is the place for you. What we are looking for<ul><li>A Bachelor's degree in Human Resource Management, Organizational Behavior or Development, Business or Public Administration, the Applied Behavioral Sciences, Industrial Relations or a job-related course of study determined by the appointing authority; OR Valid Certification as a Professional in Human Resource awarded by the Human Resource Certification Institute, and three years Human Resource paraprofessional or technical-level experience.</li><li>The State Certified Human Resources Professional (SCHRP)certification will substitute for six months of human resource paraprofessional-level experience. Knowledge of human resource laws, rules and regulations.</li><li>SHRM substitutes for one year of human resource professional-level experience.</li><li>Ability to work and lead effectively in a cross-cultural or multi-cultural organization ensuring equity and inclusion initiatives are implemented and measured across the organization.</li><li>Ability to establish and maintain effective working relationships with staff at all levels of the organization and carry responsibilities independently with an awareness of human resources services issues and sensitivities.</li></ul>Minimum Qualifications:A bachelor's degree in Human Resource Management, Organizational Behavior or Development, Business or Public Administration, the Applied Behavioral Sciences, Industrial Relations or a job-related course of study determined by the appointing authority; OR Valid Certification as a Professional in Human Resource awarded by the Human Resource Certification Institute, and one-year Human Resource experience; ORThree years Human Resource paraprofessional or technical-level experience.The State Certified Human Resources Professional (SCHRP) certification, awarded by the Oregon Chief Human Resources Office, substitutes for six months of human resource professional-level experience.Valid certification as a SHRM Certified Professional awarded by a nationally recognized organization, substitutes for one year of human resource professional-level experience.Valid certification as a PSHRA-CP from the Public Sector HR Association substitutes for one year of professional human resources experience.Salary Range: AA Rate: $4,749.00 to 7,004.00How to apply:<ul><li>Upload a Resume and Cover letter.</li><li>Please submit a cover letter describing how you meet requirements of this role and identify experience you believe is commensurate with the requirements of the HRIS Records Coordinator position.</li><li>Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. &nbsp;For further information, please visit the Pay Equity Project homepage.</li><li>Complete the supplemental questions asked in Workday:</li></ul>1. Please describe your experience with using Workday Human Resource Information Systems and/or HRIS where you were responsible for entering personnel actions of various types .2. What is your experience auditing records for errors?Need Help?If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act, contact&nbsp;Scott Lee at 971-373-1972 or email:&nbsp;<a href="mailto:Scott.h.lee@oha.oregon.gov" target="_blank">Scott.h.lee@oha.oregon.gov</a>Additional Information<ul><li>Please monitor your Workday account, as all communication will be sent there do review. You must have a valid e-mail address to apply.</li><li>If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.</li><li>We do not offer VISA sponsorship or transfers at this time – unless specifically noted. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.</li><li>If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with OHA, Office of Human Resources. Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.</li><li>Applicant Help and Support web page</li></ul>The Oregon Health Authority is an affirmative action employer, committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.Come be a part of our Strategic Plan and help us achieve Health Equity!!Oregon Health Authority 10 -year goal is to eliminate health inequity. OHA’s health equity definition ““Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.””

Oregon Health Authority

HRIS Records Coordinator (HRA 1)

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Care Access Coordinator performs daily intake tasks that include, but not limited to, handling, processing, and responding to incoming telephone, fax, and email inquiries and referrals; completing outbound calls as practices specify. Responsible for scheduling of all referrals with admission staff and communicating with Clinical Liaisons in facilities to ensure follow-up of patients. Establishes and maintains positive relationships with team members, patients/families and referral resources; works in collaboration with the care access staff, insurance authorization staff, advanced practice clinicians, and Admission RNs to enhance the admission process.Qualifications:<ul><li>High school diploma or equivalent; some college coursework preferred</li><li>Minimum of one (1) year of office/customer service experience</li><li>Hospice, home health and/or healthcare experience preferred</li><li>Prior experience in a contact center environment and/or staff scheduling and/or clinical patient care experience strongly preferred</li><li>Bi-lingual in Spanish preferred</li><li>Able to perform sedentary work with frequent interruptions</li><li>Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>Effectively handles stressful situations professionally and calmly</li><li>Ability to demonstrate patient service skills and effective communications (written and verbal)<ul><li>Information seeking / probing skills</li><li>Accurate knowledge transfer</li><li>Listening, understanding and responding</li></ul></li><li>Able to multi-task (think, talk, type) in a fast paced environment utilizing interpersonal skills to maximize caller reassurance</li><li>Ability to work in a cooperative team environment</li><li>Able to exhibit a sense of urgency in daily work activities</li><li>Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>Available to work shifts to accommodate extended hours of operation as scheduled</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Responsible for the timely, courteous and effective (1) handling of all telephone, fax, and email patient inquiries related to patient access and (2) communication with patients/families to schedule admission visits. &nbsp;Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.</li><li>Gathers necessary information and required documentation from appropriate sources to ensure complete, current and accurate documentation of patient information and data. &nbsp;Completes outbound calls in order to follow-up and gather current health information as directed by Patient Access leadership.</li><li>Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).&nbsp; Follows up with referral sources to obtain missing data and makes notations in the EMR record to communicate missing data.</li><li>Enters and schedules into scheduling software timely and accurately.&nbsp; Handles scheduling including, but not limited to:<ul><li>Timely hospice evaluations-every referral to be seen on same day</li><li>Unexpected changes in staff assignment&nbsp;</li><li>Other special clinical exceptions (i.e., complex care review)</li><li>Out of service area transfers</li><li>Medical record review</li></ul></li><li>Positively promotes and clearly explains benefits of Chapters Health System’s services and works to ensure that referrals are addressed in a timely, effective and efficient manner.</li><li>Works collaboratively with the Care Access team to ensure that referrals are scheduled in a timely manner and as soon as possible to meet the patient/family needs.&nbsp; Ensures medical staff’s face-to-face evaluation visit prior to the RN assessment.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Adheres to expected productivity and accuracy targets established by management.&nbsp; Navigates the daily assignment board to ensure timely appointments and maximize efficiencies.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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