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<h3>Job Description:</h3>The Fidelity Enterprise Infrastructure – Mainframe Transaction and Data Management team is seeking a Principal CICS Systems Programmer to join our organization. This person will provide infrastructure support leadership for the CICS Transaction Server and Data Replication support role. A senior level candidate will have previous highly technical CICS Systems Programming experience, strong problem solving skills, communication skills, organization skills, analytical skills, and the ability to work in a fast paced, production critical environment.The Expertise we’re looking for <ul><li>Minimum of a bachelor’s degree in a IT related field or equivalent work experience</li><li>Experience in CICS Systems support, proficient with CICS system dumps as well as CICS System internal and CICS interfaces. </li><li>8+ years of technical leadership</li><li>Knowledge in Assembler, COBOL and/or REXX</li><li>Expertise with the following: z/OS, CICS, JCL, SMP/E, REXX, Java, VSAM, Control-M, CPSM, VSAM Replication, VSAM RLS, IPCS, CAFC, Abend Aid and Intertest.</li></ul>The Purpose of your roleThis position supports the provisioning and maintaining CICS transaction servers, VSAM data replication, and disaster recovery on z/OS platforms in support of the business applications. This role is responsible for designing, implementing, and maintaining technical infrastructures while providing technical direction and leadership to the team and business partners.The Skills you bring<ul><li>You are passionate about working in a team based agile environment and driving continuous improvement</li><li>You have proven analytical, diagnostics, and problem solving skills, and a desire to assist others in solving complex technical issues</li><li>You have excellent interpersonal skills with a strong interest in the z/OS platform support role</li><li>You are highly motivated with the willingness to take ownership / responsibility for the work and the ability to work alone or as part of a team</li><li>You have the ability to lead highly visible projects involving multiple groups and convey project status, ideas and technical solutions to multiple levels of leadership.</li><li>You are an experienced z/OS Systems Programmer with a desire to stay current with technology.</li><li>You will provide technical mentorship and active advisement to other team members and across business partners</li><li>You will install, configure, upgrade, and maintain CICS, Data Replication, and related products into the z/OS environment</li><li>You are able to communicate effectively and articulate your thoughts to your team and other teams across organizations</li></ul>The Value you deliver<ul><li>Provisioning, maintaining, and enhancing CICS transaction server infrastructures on z/OS platforms</li><li>Demonstrate expert understanding of the infrastructure software, including analysis, design, coding, system and user testing, problem diagnostics and resolution planning</li><li>Advising management and peers on technical strategy and solutions</li><li>Working across groups to identify opportunities for organization-wide technology initiatives</li><li>Strong analytical and problem solving skills</li></ul>How your work impacts the organizationCICS is an operational support team within Fidelity Enterprise Infrastructure (EI) whose mission is to provide innovative technology solutions for a world-class platform that enables operational efficiencies, expands business opportunities, reduces risk and creates an improved customer experience.Enterprise Infrastructure Mainframe Hosting, with global support infrastructures, provides world-class mainframe availability and customer service to Fidelity’s business partners.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Principal Operating Systems Programmer

<h3>Job Description:</h3>The Role Are you ready to make a meaningful impact? Join a dynamic, collaborativeteam dedicated to enhancing our Equity Trading capabilities within Asset Management. In our Equity Trading product area, we empower our Investment Professionals with cutting-edge technology. As a Senior Systems Analyst, you will analyze both current and new business and technical processes, identify system interfaces and dependencies, and document process and system flows. Your role will involve reverse-engineering existing applications informing the development of new ones, and translating business functions into clear technical specifications. With Asset Management fully transitioned to the cloud, this is an ideal environment to advance your career in a fast-paced and high-visibility space. Our agile product area serves a prominent user base, giving you the chance to truly make a difference. You will collaborate closely with various squads within the domain and across business and technology teams. Your insights will help assess systems, identify dependencies, and sequence work effectively. A deep understanding of existing applications and business processes will be essential as we evolve our platform with the latest technological advancements. This is a great role for someone who aspires to be a squad lead and wants to learn from our very high performing squads.This is also an opportunity for you to share your technical expertise and strengthen our engineering community. We seek someone passionate about delivering high-quality software products that impress our users, utilizing Agile development practices. Education<ul><li>Bachelor’s degree or equivalent in Computer Science or a related field.</li></ul> Skills<ul><li>4+ years of experience as an analyst of business-critical applications, which</li><li>knowledge of financial industry and equity market.</li><li>Analytical mindset capable of assessing the magnitude and impact of work at agranular level, down to individual user stories.</li><li>Proficient in navigating modern technologies, including service-based application tiers, SQL, and API design and validation.</li><li>Familiarity with programming languages such as Java or similar technologies is a plus.</li><li>Experience with both relational databases (e.g., Oracle) and non-SQL databases.</li><li>Moderate to advanced expertise in analyzing end-to-end processes, utilizing</li><li>tools and techniques for data presentation and analysis, including REST API</li><li>technologies.</li><li>Data-driven approach to decision-making, with the ability to measure, collect,</li><li>and leverage data effectively while balancing intuition.</li><li>Strong written and verbal communication skills, with the technical acumen to</li><li>Drive outcomes and influence stakeholders effectively.</li><li>Expertise in defining test cases with appropriate detail, ensuring acceptance</li><li>Criteria align with real business value—essentially, ensuring we test the right</li><li>elements.</li><li>Passion for guiding best practices and providing mentorship to fellow Systems Analysts as our team expands.</li><li>Knowledge of cloud computing platforms, particularly AWS, including familiaritywith cloud migration strategies and tools.</li><li>Ability to navigate ambiguity with flexibility and adaptability.</li></ul> The Team In our Equity Technology organization, we are committed to empowering our investment professionals with the very best tools and technologies to deliver world class investment performance to our customers. Our technology experts work across a broad array of investment processes supporting many different types of securities and investment objectives. Through outstanding business and technology partnership, we can offer great solutions to help our customers meet their financial objectives. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Senior Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Investment Analytics Solutions Specialist to work in Fidelity’s Advanced Technologies for Investment Management Group in Boston, MA, Jersey City NJ, or Merrimack NH. <h3>Role</h3> Fidelity is looking for an upbeat and innovative candidate who brings investment, quantitative, and data science skills for research and development of AI/ML methods to advise investment decision support solutions. The candidate must be curious, creative, and agile in learning and applying investment concepts. <h3>The Team</h3> Fidelity Enterprise Services’ Advanced Technologies for Investment Management (ATIM) team contributes to the vitality and growth of the organization by transforming breakthrough technologies into practical capabilities for Fidelity’s internal and external investment clients! The Team promotes company-wide collaboration while delivering Artificial Intelligence enabled portfolio level perspectives to investment managers and client service colleagues. <h3>The Expertise You Have</h3> <ul> <li>Strong client engagement skills with portfolio managers, financial advisors and/or brokerage platform product managers </li><li>Strong business communications skills for crafting and delivering compelling presentations </li><li>Fundamental understanding of financial markets to articulate complex investment insights </li><li>Ability to manage projects across multiple engagements, driving adoption of investment decision support products/services </li><li>Graduate degree or equivalent experience in mathematical finance, financial engineering or related fields </li><li>Academic training/work experience in the investment field </li><li>Curiosity about and experience with machine learning, optimization, data science and related fields </li><li>Proven development of investment management algorithms (Python or R preferred) </li><li>Proven experience designing/implementing machine learning models applying parallel computing techniques (experience with PySpark highly preferred) </li><li>Proficiency with advanced SQL, Python </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Passion for financial markets, products, and processes </li><li>Knowledge of applied statistical models (e.g., time series analysis, regression, classification, dimension reduction) </li><li>Confidence in evaluating practical problems using various mathematical techniques </li><li>Experience with advanced techniques for evaluating large datasets </li><li>Meticulous attention to detail </li><li>Comfortable engaging in healthy debate and challenge </li><li>A fast learner and a phenomenal teammate </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Advancing the research and development of AI/ML methods for innovative and differentiated investment management digital solutions </li><li>Creating custom solutions to help clients evaluate and achieve investment objectives </li><li>Effective partnering across Fidelity’s technology, investment management, and client servicing teams </li></ul> Please see the below pay rate range for the work location of Jersey City and Boston, MA only: $75.00-100.00 per hour. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Investment Analytics Solutions Specialist

<h3>End User Technician</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelityâ€™s Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that canâ€™t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. <ul> <li>Computer Builds â€“ maintain a supply of computers loaded with our base image</li> <li>Computer Deployments â€“ deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li> <li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.</li> <li>Following guidelines to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to optimally navigate the requests.</li> <li>Special assignments and other work related duties as the need arises by management.</li> </ul> <h3>Education and Experience</h3> <ul> <li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li> <li>A+ certification is a plus</li> </ul> <h3>Skills and Knowledge:</h3> <ul> <li>Broad knowledge of Windows Operating Systems and Client Hardware.</li> <li>Ability to excel in a change controlled environment.</li> <li>Outstanding analytical and interpersonal skills.</li> <li>Ability to work optimally with client and other groups.</li> <li>Understanding of TCP/IP networking protocols.</li> <li>Ability to think independently to meet goals based on requirements.</li> <li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.</li> </ul> COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. Youâ€™ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working â€“ Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so youâ€™ll want to enjoy the benefits of coming together in person â€“ face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

End User Technician

Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. <h3>UX Designer</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer in our Boston, MA or Merrimack, NH(Must be LOCAL). <h3>The Role</h3> Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. <h3>The Expertise and Skills You Bring</h3> <ul> <li>7-10+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research </li><li>Ability to design across all channels including web, native </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li><li>Principal UX Designers typically: </li><li>Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching </li><li>Partner with the product owner to help inform product strategy </li><li>Partner with developers to collaborative solve problems </li><li>Work across the organization to drive consistent customer experiences </li><li>Contribute to the culture of the UXD group </li><li>Coach and mentor junior designers across the group </li><li>Provide design and product thought leadership </li></ul> <h3>The Team</h3> This role supports Personal Investing at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. <h3>Company Overview</h3> Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at <a href="https://www.fidelitytalentsource.com/" target="_blank">FTSJobs.com</a>. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). The pay range for this position is between $70-$80/hr. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

UX Designer

<h3>Principal Software Engineer</h3> We are currently sourcing for a Principal Business Process Modeling Engineer to work in Boston, MA, or Merrimack, NH. <h3>The Role</h3> We (Fidelity Fund and Investment Operations Technology) are looking for a highly motivated individual to join one of our agile development squads to provide BPM engineering excellence to our suite of corporate actions applications. The core responsibilities for the role involve building and maintaining BPM process models in Camunda BPM engine and connecting those models to a fuller operational experience driven by an Angular front end. The Principal BPM engineer is expected to closely collaborate with business, product and service line teams to create these automated processes. The successful candidate will also have experience training other engineers on their team to effectively use Camunda to enhance and maintain what is built. We are in the midst of an exciting evolution to meet the strategic corporate actions needs of Fidelity. If you are customer obsessed and passionate about advocating for stability improvements, scalability, and enjoy supporting the breadth and depth of a technology organization where no two days are alike, this is an outstanding opportunity for you in a core Fidelity business. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s or Masters in Computer Science, Computer Engineering, Software Engineering, or equivalent is required.</li> <li>8+ years of experience in the domain of software engineering, with a specific focus on business process automation work. Evidence of growing competence, independence, and responsibility in modeling and engineering complex process automation capabilities</li> <li>Demonstrable first-hand and recent expertise engineering with Camunda</li> <li>SQL &amp; PL/SQL experience is also desirable</li> <li>DevOps/CICD experience (Maven, BitBucket, GIT/Stash, Jenkins, Artifactory, uDeploy) is required</li> <li>Familiarity with Agile software development practices</li> <li>You demonstrate a mastery of professional practices and methodologies (Agile/Scrum, Test Driven Development, Pair Programming, Code Reviews, Refactoring Techniques) and have a proven capability in leading and mentoring others in this regard</li> <li>You have demonstrated effective technical leadership. You listen and ask clarifying questions. You have strong, educated, pragmatic opinions both on what we do and how we do it. You embody diversity and inclusion, taking the floor when you have information, experience, or perspective to share; yielding to permit others to grow and allowing best of breed ideas to prevail. You communicate impediments as they arise.</li> <li>You drive innovative, scalable solution delivery, undertaking complex changes without the need for direction of an experienced team member whilst safeguarding system stability.</li> <li>You actively participate and contribute to technical discussions and code reviews.</li> <li>You share your knowledge and skills with engineers in your team and the teams around you, upskilling them and empowering them to do work that previously only you could do.</li> <li>You evangelize and promote the successes and learnings of your team in formal ceremonies, such as sprint demos, as well as in casual conversation.</li> </ul> <h3>The Team</h3> This role embeds, in a dedicated capacity, within an agile development squad supporting that specific squad’s backlog. The squad is responsible for the delivery of a multi-year, strategic initiative, much of which leverages business process automation as an improved delivery capability. The squad in question forms part of a larger chapter of similarly devoted squads. The chapter has overall responsibility for the delivery and maintenance and modernization of the portfolio of applications supporting corporate actions for the Fidelity Fund and Investment Operations business. <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. The hourly pay rate range for this position is $85.00-95.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Camunda Developer (BPM)

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are setup with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc · Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Systems Analyst to work in Fidelityâ€™s Asset Management Technology in Boston, MA. SAI Technology is looking for a Senior Systems Analyst to join our Workplace Managed Accounts Portfolio Construction team. The role involves facilitating requirement sessions with business partners, articulating business requirements and working within the technology organization to deliver new features/functionality. As a member of the systems analyst/product owner team you will contribute to the delivery of new features/functionality that supports the growing Managed Accounts business. You will work closely with other analysts, product managers, engineers, and architects to define the right solution. <h3>The Expertise You Have</h3> <ul> <li>Own the requirement's gathering of new features and/or improvements for our portfolio construction platform.</li> <li>Collaborate with the technology and business teams to deliver high quality solutions for business problems.</li> <li>Bring curiosity and a questioning mind-set to work, asking always about the â€œwhyâ€ and the â€œvalueâ€ of new features/improvements to the platform.</li> <li>Contribute to improving systems analysis/product owner practices across a distributed team.</li> <li>Mentoring junior systems analysts when opportunities arise</li> <li>Collaborating and actively engaging with all team members</li> </ul> <h3>The Skills You Bring </h3> <ul> <li>Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related field</li> <li>Experience as systems analyst, delivering software using agile development practices</li> <li>Strong analysis skills, with a proven track record of delivery of sophisticated technology projects</li> <li>Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a collaborative work style</li> <li>Ability to establish and maintain positive relationships with business partners and technology</li> <li>Ability to have trade-off conversations with business partners</li> <li>Excellent written and verbal communication skills with business and technical team members across the organization</li> <li>Experience in defining clear and concise requirements for and providing support for portfolio management, trading and/or research applications</li> <li>Experience with Oracle/SQL and other languages desirable (e.g. Java, R). Willingness to read/analyze code for analysis purposes</li> <li>Ability to understand the technology and software architecture of an application</li> <li>Proven experience with coordinating and running User Acceptance Testing (UAT) sessions, along with developing and managing content to support end-user training.</li> <li>Experience in financial services industry is vital. Managed Accounts/Wealth Management expertise from a business and/or technology perspective is a plus!</li> </ul> <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. Youâ€™ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working â€“ Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so youâ€™ll want to enjoy the benefits of coming together in person â€“ face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Systems Analyst

Data Modeler The Role The Data Modeler works closely with business and technical teams to drive the creation of scalable, flexible, well governed, and detailed data design solutions. They drive adoption of enterprise and industry standard modeling methodologies. They partner with project teams to deliver practical &amp; resilient data model designs that meet current business needs and are capable of easily adapting to new needs in the future. The Expertise and Skills You Bring Requirements and Analysis <ul> <li>Engage with business and technology partners to understand the business requirements, analyze the data gaps, and recommend appropriate solutions. </li><li>Assess objectives, use cases, data requirements and specifications documents created by other analysts. </li><li>Analyze and resolve major data issues that arise during the course of projects or in production environments. </li></ul> Data Design <ul> <li>Define conceptual and logical data models, with strong definitions, to capture organizational data needs across multiple subject areas. </li><li>Build physical design for various types of systems such as operational systems, data warehouses, data lakes and others. </li><li>Actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis. </li><li>Document database solutions and present solutions to product partners, project teams, Data Engineering team and architecture review boards. </li><li>Passionate about technology and delivering solutions in integrated data environments. Current on event driven processing, and Data API developments. </li><li>Lead and facilitate work sessions with business functions and projects to define requirements, business term definitions and logical data models </li><li>Map Technical terms to Business terms in data catalog tool. </li></ul> Technical Leadership <ul> <li>Provide strategy, data modeling with accountability on work initiative engagements and timeline. Align and ensure consistency to enterprise standards on technology, tools, and procedures. </li><li>Knowledge of and experience with tools, techniques and processes for complex data gathering, analysis and reporting on data for large organizations. </li><li>Find opportunities to use enterprise data models for new projects to minimize work and data duplication </li><li>Strong interest in playing a technical data steward role and partnering across our business to understand and document our data, appropriate data usages and helping Asset Mgmt. derive the maximum value from its data. </li></ul> Qualifications Education and Experience (dependent on level) <ul> <li>A Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent experience </li><li>10+ years’ experience with data design, analysis, and development. Development experience weighted towards PL/SQL and ETL tools. </li><li>Demonstrated experience in the following areas : Database Management Systems, Data API design and implementation, PL/SQL, warehouses, data modeling and data profiling. </li></ul> Skills and Knowledge <ul> <li>Demonstrable experience with SAP Power Designer or similar data modeling tool required. </li><li>Advanced analytical and problem solving skills. </li><li>Advanced understanding of the database development process including analysis, design, coding, testing, problem resolution and planning, and full competency in all relevant coding environments, languages, tools, and platforms </li><li>Outstanding interpersonal skills and strong verbal and written skills to effectively communicate with technical and non-technical associates in the company </li><li>Proven interpersonal skills, including the ability to work across the organization and interact/influence/negotiate optimally at all levels of management and peers. </li><li>Experience in working in data management / governance with an understanding on how data is ingested, stored, and maintained. </li><li>Understanding of principles and standard methodologies around Data Architecture </li><li>Ability to prioritize data analysis initiatives based on business criticality. </li><li>Experience in the financial services industry area a plus </li><li>Knowledge in cryptocurrency area a plus. </li></ul> The Team Asset Management Technology is seeking a Principal level candidate in the data analysis and data modeling organization. The successful candidate will be responsible for leading data modeling and analysis across different projects with diverse scope and complex business and technical requirements in a highly integrated data environment. This role requires working autonomously and under consultative direction for achieving organizational strategic data goals. This is a key role in leading the development of high-quality data model, working as part of a team that helps to deliver data as a key asset for the enterprise. You must be comfortable working in a fast paced and highly ambiguous agile environment where there is a focus on timely delivery of data analysis, data models and other data artifacts.

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