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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products &amp; solutions.The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App,&nbsp;Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.We're looking for a talented and passionate Associate Product Manager to join the digital Payments team. The Associate Product Manager will be responsible for the execution of the digital payments roadmap and support the ideation and development of the product.The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.Responsibilities<ul><li>Support the ‘Payments Experience’ with development and launch of new features and capabilities in partnership with our Engineering, Design, Research, Compliance, Legal and Fraud teams</li><li>Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market</li><li>Be the voice of the customer and the product evangelist to users, executives, and partners</li><li>Contribute to the digital payments product strategy and execution of the roadmap</li></ul><ul><li>Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria</li></ul><ul><li>Communicate with partners from international markets to uplift features across a global codebase</li><li>Author and maintain business rules documentation for payment products and features and refine with engineering team</li></ul><ul><li>Partner with colleagues across the enterprise to ensure synergies and a cohesive customer experience across markets globally in order to scale our products</li><li>Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product</li></ul>Qualifications<ul><li>Ability to communicate with effectiveness and empathy</li><li>Enthusiasm and passion for great products and demonstrated customer focus.</li><li>Ability to take a collaborative approach to operate in a matrixed environment.</li><li>Can-do attitude with a passion for digital products and technology</li><li>Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions</li><li>Curious about the why and how</li><li>Sense of urgency and enthusiasm in developing a best-in-class products</li><li>Proactive – you find a way to solve problems regardless of how unclear they initially appear</li><li>1-2 years of agile product development experience preferred</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com and Customer Personalization.As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.We're looking for an experienced and dynamic digital Product Manager/Owner to join the Membership Experience team. The Product Manager/Owner will drive global development for digital experiences with millions of views- focusing on defining the roadmap and strategy for end-to-end customer experiences for Global Benefits.With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.Job Responsibilities:<ul><li>Define your product vision and your roadmap by working with leadership, key stakeholders, and partners.</li><li>Drive global development for experiences with millions of views, partnering closely with the Web, Mobile, Design, Marketing, and Analytics teams.&nbsp;</li><li>Work closely with technology teams to develop, test and deliver features and services.</li><li>Communicate the vision of the Membership Experience, its impact across Business Lines and Card Product teams, and the high-level business needs to leaders across the organization.</li><li>Lead prioritization and development efforts with scrum team.</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.</li><li>Embody design-thinking in your practice, including empathy and journey mapping, and UX research.</li><li>Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation, and product strategy.</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements.</li><li>Support development of appropriate tracking and reporting to determine product performance.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor’s Degree in related field required.</li><li>2/3+ years of experience in Product Management/Development.</li><li>Experience leading scrum teams and a solid understanding of back-end architecture is required.</li><li>Proven track record with consumer-facing product(s) and a core product vision.</li><li>Experience with rapid and iterative software development methodologies.</li><li>A solid understanding of application architecture (e.g. web, native app, PWA, etc)</li><li>Knowledge of reporting/analytical applications, i.e. Adobe.</li><li>Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)</li><li>Impeccable communication skills, both on and offline.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Enterprise Data Office (EDO) is part of EDMP organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth. American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Director of Embedded Data Controls to champion the integration of data control requirements into our established governance frameworks.Reporting to the VP, Data Controls Implementation, this pivotal role will serve as the subject matter expert for the Data Risk Pillar, ensuring that data risks are effectively addressed ‘by design’ across critical business processes.You will partner closely with various governance functions and business units to embed robust data controls within our New Products Governance (NPG), Third-Party Lifecycle Management (TLM) Governance, Generative AI (GenAI) Governance, and Mergers &amp; Acquisitions (M&amp;A) governance processes.Primary Responsibilities:<ul><li>Lead and develop a team to collaborate with the Data Policy and Standards team to maintain a robust understanding of current and planned data management requirements and principles</li><li>Serve as the primary subject matter expert for the Data Risk Pillar, providing guidance and expertise on data risk identification, assessment, and control implementation within existing governance structures</li><li>Collaborate with governance process owners to customize inherent data risk assessments within their respective frameworks to ensure comprehensive coverage of data related risks</li><li>Design and maintain detailed data risk assessment questionnaires tailored for integration into governance processes such as NPG, TLM, GenAI initiatives, and M&amp;A.</li><li>Work closely with owners of key governance processes to seamlessly integrate data risk assessments and control requirements into their workflows and approval criteria</li><li>Engage with federated data offices within the business units to facilitate the assessment of data risks associated with new products, generative AI use cases, third-party engagements and potential acquisitions</li><li>Champion the principle of embedding data controls ‘by design’ in the early stages of new product development, generative AI use-case design, third-party onboarding and M&amp;A due diligence</li><li>Provide guidance and support to business units and governance process owners on how to effectively conduct data risk assessments using the customized questionnaires and integrate results into decision-making processes</li><li>Collaborate with relevant teams to credibly challenge risk assessment responses and monitor effectiveness of embedded data controls within the various governance processes</li><li>Develop and present training and awareness content to governance process stakeholders and business units on the importance of embedded data controls and how to utilize the risk assessment tools</li></ul>Qualification Requirements:<ul><li>Bachelor’s degree in a relevant field such as Information Technology, Data Science, Finance, Business Administration, Risk Management or a related discipline</li><li>8+ years of experience&nbsp;in data management, data governance, risk management, internal controls or audit within the financial services industry</li><li>Experience as a people leader </li><li>Experience with data risk principles and frameworks with proven ability to translate these principles into practical control requirements</li><li>6+ years’ experience working with financial services regulations and their implications for data risk management, as well as experience in roles involving policy and standards adherence</li></ul>Preferred Qualifications:<ul><li>Prior experience with New Product, Third Party, AI Governance processes desired</li><li>Significant experience in working with and influencing governance processes within a complex organization</li><li>Excellent analytical, problem-solving, and strategic thinking skills with the ability to understand complex business processes and identify opportunities for embedding controls</li><li>Exceptional communication, collaboration and interpersonal skills with the ability to effectively engage and influence stakeholders across different functions and levels</li><li>Relevant certifications such as CISA, CISM, CDMP, or CRISC </li><li>Strong project management skills with the ability to manage multiple integration efforts concurrently</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director – Data Governance & Management; Embedded Data Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.We seek a highly motivated and creative product owner who thrives in a multi-faceted environment to join the Plan It product management team. This Senior Manager will be responsible for delivering a strategy to increase customer adoption of Plan It, including enhancements to the front-end user experience as well as product positioning and marketing strategy.Primary responsibilities:<ul><li>Identify new ways to increase customer adoption and satisfaction through close partnership with Digital teams</li><li>Drive marketing strategy from ideation to execution by working in tandem with Marketing</li><li>Define Plan It product value as a standalone product as well as in relation to the larger lending ecosystem using data-driven insights </li><li>Perform quantitative and qualitative customer research to identify opportunities to optimize user journey and refresh product positioning </li><li>Lead and collaborate with several internal partners, such as Marketing, New Product Development, Legal &amp; Compliance, and Technology&nbsp;</li></ul>Qualifications:<ul><li>Understands the importance of customer-first perspective and translation to business goals </li><li>Ability to influence and build internal alignment across lines of business and support groups</li><li>Proven track record evolving multiple initiatives and translating into singular cohesive strategy</li><li>Self-motivated with ability to prioritize complex project priorities</li><li>Bachelor’s Degree plus 4+ years of total experience.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Plan It Product Management

<h3>Job Description:</h3>*Remote position in Eastern US (East Coast).As one of our Managing Directors in our Stock Plan Services business, you will play a key central role for the satisfaction and growth of our clients in this important growth business! Fidelity Stock Plan Services &amp; Non-Qual (SPSNQ) is Fidelity’s equity compensation administration services business, which is a 650+ person, vertically integrated in the Workplace Investing (WI) division. Fidelity’s SPSNQ business manages relationships with 750+ clients and 2.7+M participants in 198 countries, including 150 S&amp;P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants.The RoleIn this role you will develop positive relationships with Equity Compensation clients and build internal working relationships with Fidelity personnel in support of service delivery!The Managing Director (MD) has overall accountability for the relationship of a book of institutional equity compensation plan clients. Passionate about cultivating relationships with the key decision makers, guiding the service teams towards high client satisfaction, driving operational effectiveness and plan profitability, growing client relationships through value-driven cross selling initiatives, and strategically positioning Fidelity's products and services in its Personal and Workplace Investing offerings. Effectiveness in the role requires executive presence, understanding in benefits, executive and equity compensation, and financial services acumen. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption.The Expertise You Have<ul><li>College degree preferred or equivalent work-related experience.</li><li>Ability to acquire Series 7 &amp; 63/65 within the first three months of employment.</li><li>Bring 10+ years of Relationship Management or Client Service experience; preferably within Equity Compensation/Retirement/401K industry.</li><li>Transparent and credible presence in the Equity Compensation industry. Certified Equity Professional designation is helpful.</li></ul>The Skills You Bring<ul><li>Provide a strategic perspective on comprehensive employee benefit solutions for large corporations, along with well-developed communication, project management, consulting, and leadership skills. Focused on understanding and responding to client needs and assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues. Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business.</li><li>Ability to successfully work in a matrix management environment with the ability to build credibility internally and externally at all levels within an organization.</li><li>Develop and maintain strong client relationships across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement. Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.</li><li>Provide focused leadership, motivation, and support for client service team members to retain clients and deliver consistency and alignment in execution of client objectives and Fidelity priorities.</li><li>Possessing a true dedication to customer satisfaction, has an outstanding sense of urgency, and views change as an integral component of corporate success.</li><li>Organization and time-management skills and attention to detail. Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the organization.</li><li>Shown problem-solving skills.</li><li>Effective presentation skills, influence, and negotiation skills.</li><li>High emotional intelligence and interest in other human beings</li><li>Desire to roll your sleeves up and work with and for your teammates – Servant Leadership</li><li>Self-awareness and shown history of self-improvement</li><li>Analytical and critical thinking skills</li></ul>The Value You Deliver<ul><li>Supervising client satisfaction and facilitates the timely resolution of client issues to the satisfaction of the client.</li><li>Leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically works to implement proactive steps towards achieving the desired results.</li><li>Developing a strategy and negotiates contract renewals either proactively or through formal rebid activities, including strong collaboration with other business partners across Fidelity.</li><li>Working with business partners, including the local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients.</li><li>Providing each client with a formal plan review, addressing client needs and opportunities for enhanced service, consistent with agreed upon time frames with the client</li><li>Procuring a detailed, shown understanding of all types of equity compensation plans and works consultatively with clients to assist them towards industry leading practices environment.</li><li>Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs and other similar major corporate activities.</li></ul>The base salary range for this position is $112,000-$255,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship Management

Fidelity Investments

VP, Managing Director - Stock Plan Services

<h4>Overview</h4>Why Singer?Singer Equipment Company, is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry.&nbsp;This is your opportunity to join a winning team!At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.Why You'll Love Working Here:<ul><li>Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.</li><li>Collaborative Spirit: Be part of a supportive and dynamic team environment.</li><li>Growth Opportunities:&nbsp;Develop your skills and advance your career in a dynamic industry.</li><li>Competitive Compensation &amp; Benefits:&nbsp;Enjoy a rewarding package that reflects your contributions.</li></ul><h4>Responsibilities</h4>As an Equipment Sales Coordinator, you’ll support our Distribution division equipment sales efforts by managing proposal development, project timelines, and after-sales coordination for commercial kitchen equipment. You will work closely with Equipment Specialists, inside sales, vendors, and customers to ensure seamless project execution. This role offers hands-on exposure to sales, marketing, and project management—and a clear path for advancement into sales, engineering, or other Singer business functions. The individual will report to the Director of Equipment Sales.<ul><li>Project Coordination: Collect requirements from sales reps, vendors, and customers; organize and document project details.</li><li>Proposal &amp; Estimate Creation: Use AutoQuotes to build accurate proposals, estimates, ordering documents, and shipping schedules.</li><li>Timeline Management: Develop and track project schedules to guarantee on-time delivery of goods and services.</li><li>After-Sales Support: Initiate and follow up on service, demo, and warranty requests; liaise with service providers and internal stakeholders.</li><li>Leadership Support: Lead or assist in large-scale kitchen equipment installations, coordinating cross-functional teams.</li><li>CRM &amp; ERP Updates: Maintain up-to-date records in HubSpot, ERP, and Microsoft Office tools.</li></ul>LEAD OR SUPERVISOR RESPONSIBILITIESMay organize and oversee key phases of major equipment projects, mentoring junior coordinators as needed.<h4>Ideal Candidate Will Possess the Following Skills and Abilities</h4><ul><li>Minimum 5 years’ industry-related experience</li><li>Excellent verbal and written communication skills</li><li>Excellent organizational skills</li><li>Proficient with Microsoft Office Suite, Auto Quotes, HubSpot and other AI tools</li><li>The ideal candidate should possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs</li><li>Must be able to travel up to 20%</li></ul>COMPETENCIES <ul><li>Problem solving and critical thinking, cross-functional collaboration, excellent verbal &amp; written communication skills, team building and coaching skills, time and resource management skills, and organizational skills</li><li>Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license</li><li>Food service equipment knowledge</li></ul>PHYSICAL DEMANDS<ul><li>Must be able to perform the essential functions of this position with or without reasonable accommodation</li><li>Must be able to sit up to 90% of the time to perform various job-related tasks</li><li>Must be able to walk, move or traverse throughout the area of assignment to perform various job-related tasks</li><li>Must be able to use hands/fingers to handle (or feel) various types of office and hand-held industrial equipment</li><li>Must be able to inspect all equipment to ensure it is in good working condition prior to use</li><li>Must be able to ascend and descend stairs to perform various job-related tasks, if necessary</li><li>Must be able to position self to stand, move, stoop, bend, kneel, crouch, or crawl as needed to perform various job-related tasks</li></ul>Work Location: NJ, NY, PA / RemoteCompensation: $60K-$80KPlease visit our careers page today to upload your resume and apply online!EOE/M/F/Veterans/Disability

Singer Equipment Co

Singer Equipment

Equipment Sales Coordinator

Objective: Manage and coordinate new product launches and special projects, ensuring timely delivery, adherence to quality standards, and achievement of cost savings objectives.Key Responsibilities:<ul><li>Project Management: Develop and oversee timelines and milestones for new product launch projects using project management tools.</li><li>Cross-Functional Collaboration: Collaborate with internal teams (e.g., marketing, operations, QA, supply chain) and external partners to ensure seamless project execution.</li><li>Vendor Coordination: Assist Procurement in vendor selection and manage relationships to ensure timely delivery of materials.</li><li>Quality Assurance: Ensure projects meet quality standards and regulatory requirements for successful product launches.</li><li>Reporting: Provide weekly updates and analytical reports to senior management.</li><li>Cost Management: Identify cost-saving opportunities and manage project budgets.</li><li>Documentation: Create SOPs for departmental processes and maintain project documentation.</li><li>Meeting Facilitation: Lead weekly project status meetings with cross-functional partners.</li></ul>Qualifications:<ul><li>Education: Bachelor’s degree.</li><li>Experience: Minimum 3 years of experience in project management, preferably in the spirits or beverage industry.</li></ul>Skills:<ul><li>Strong project management skills with experience using tools like Microsoft Project.</li><li>Excellent communication and collaboration skills.</li><li>High level of autonomy and ability to self-start.</li><li>Business and supply chain competence and understanding.</li><li>Proficiency in MS Office Suite and experience with ERP systems (SAP preferred).</li><li>Analytical skills for cost management and reporting.</li><li>Knowledge of kitting, reworks, and warehouse assembly instructions.</li></ul>Attributes:<ul><li>Detail-oriented with strong problem-solving abilities.</li><li>Ability to work independently and as part of a team.</li><li>Innovative mindset with a focus on continuous improvement.</li></ul>

Proximo Spirits

Consultant- Product Development (PSI)

<h3>Brokerage Operations Representative</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Brokerage Operations Representative to work in Jersey City, NJ. The hours of operation for this role is 8:30 AM ET - 5:30 PM ET. The hourly pay rate range for this position is $25.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. How Your Work Impacts the Organization The OSG Treasury provides cash management and banking products, operations, and advisory services in support of the various lines of business within Fidelity Institutional (FI). FI provides products, solutions and services to banks, broker/dealers, registered investment advisors, family offices and other financial intermediaries to meet their brokerage, operations, risk, and technology needs. The Expertise We’re Looking For <ul> <li>Bachelor’s degree or equivalent work experience </li><li>Treasury/Banking operations and customer service experience </li></ul> The Purpose of Your Role As a Brokerage Operations Representative you will work in Fidelity’s Operations and Services Group (OSG), within the Treasury Department, the Banking Services division which supports timely and accurate Money Movement-related transaction processing while adhering to policy, procedures, and regulatory guidelines. The Skills You Bring <ul> <li>Working knowledge of industry recognized reconciliation applications </li><li>Strong written, verbal, and interpersonal communication skills </li><li>Ability to work independently and in a team setting </li><li>Strong time management skills </li><li>Proficient with Microsoft Office applications </li><li>Ability to work overtime, if needed </li></ul> The Value You Deliver <ul> <li>Review and resolves incoming Bill Payment inquires and claims in a timely manner </li><li>Provide back-office support including check writing and ACH direct deposit exception processing </li><li>Print and reconcile Check Disbursements for mailing </li><li>Produce and distribute accurate monthly metrics for Banking Service department </li><li>Build and manage relationships with internal and external business partners </li><li>Deliver best in class customer service to our external clients </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Brokerage Operations Representative

American Express Company seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking.&nbsp; Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Within product development, create features, user stories, and acceptance criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined product capabilities and rapidly iterate new solutions.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 2 years of experience with each of the following: product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; monitoring and improving systems for financial products; defining, measuring, and reporting Key Performance Indicators (KPI) for delivered products; leading and influencing development partners in a cross-functional environment; and Agile rapid application development, Confluence, Jira, MS Excel and SharePoint, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.Job Location: New York, NY &nbsp;&nbsp;Salary Range: $155,542.00 - $175,000.00 annually We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

Senior Managers, Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB) is the U.S. banking arm of Amex, generating over 60% of the company’s revenue through payments, financing, and savings products. The AENB HQ team, led by the Chief Operating Officer, supports Bank operations, partners with affiliates, and ensures compliance with laws, regulations, and internal goals.The AENB Strategy and Execution Team includes AENB Strategic Plan and Bank Products, HQ Platforms and Capabilities, and the Enterprise Program Management Office (EPMO).The EPMO Governance and Reporting Team establishes the strategy and execution for the Enterprise Project Governance Framework.This Project Governance Framework aims to manage project delivery risks which can impact operating effectiveness as well as expose the Bank to financial loss, reputational damage, operational losses, and increased regulatory scrutiny. Managing project delivery risks throughout the project lifecycle involves identifying, measuring, controlling, and reporting those risks in a timely manner.&nbsp;We’re hiring Managers of Governance and Reporting to help embed strong control management with Project Management through collaboration across business units.Key Responsibilities:<ul><li>Implement consistent tools and methodologies to support governance and execution of projects</li><li>Perform periodic Quality Assurance assessments of project artifacts to help ensure project teams are applying the right practical and regulatory rigor to effectively manage project risks</li><li>Collaborate across the Enterprise to develop and track project plans (scope, schedule, budget)</li><li>Support strategic forums, governance processes, and share insights across communities</li><li>Maintain standards and procedures for executing the Project Governance Framework</li><li>Manage internal and external exams and reporting processes</li><li>Support training aligned with the Project Governance Framework</li><li>Integrate regulatory updates into frameworks and training materials</li><li>Share best practices and key insights across the enterprise</li></ul>Required Qualifications:<ul><li>4+ Years experience in risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating risk strategies and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure relevant risks are managed within agreed thresholds</li><li>Implementing risk governance frameworks </li><li>Creating, communicating and ensuring understanding and adherence to risk procedures and standards </li><li>Supporting the risk exam management processes</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

88 Project Management / Professional Services Jobs in New York, NY, USA