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<h4>Introduction</h4> Are you a self-motivated professional who excels at multitasking, and performing clerical and payroll duties?&nbsp; Do you want to help shape the future of transportation in CT?&nbsp; If so, come make an impact by serving your State!&nbsp; Read below &amp; apply today! The&nbsp;State of Connecticut, Department of Transportation (CTDOT),&nbsp;&nbsp;&nbsp;is now accepting applications for our&nbsp;Transportation Supervisor's Assistant&nbsp;roles,&nbsp;district wide.&nbsp;&nbsp; The current vacancy is in our Willington Repair facility, but candidates applying for this job posting will be considered for future vacancies statewide.&nbsp; WE CAN OFFER YOU <ul><li>Visit our&nbsp;newState Employee Benefits Overview&nbsp;page!</li><li>Work at a Forbes-recognized company! Connecticut is proud to be featured on both&nbsp;America's Best Employers by State&nbsp;and&nbsp;Best Employers for New Grads&nbsp;in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.</li><li>Professional growth and development opportunities.</li><li>A healthy&nbsp;work/life balance&nbsp;to all employees.</li><li>Join an award-winning agency! CTDOT was recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE) and named the Women's Transportation Seminar (WTS) CT Employer of the Year for 2024!</li></ul> POSITION HIGHLIGHTS <ul><li>Full-time (40 hours per week)</li><li>First shift (7:30 AM - 4:00 PM)</li><li>Office/On-site</li></ul> THE ROLE This position is in a maintenance garage environment, in which you will: <ul><li>Assist in the operation of the garage by being accountable for and performing a full range of general clerical and maintenance assistance functions</li><li>Perform numerous office and recordkeeping duties that require preciseness, accuracy, and at many times a sense of urgency, as these duties directly relate to public safety</li><li>Use various computer software such as Microsoft Word, Excel, PeopleSoft (Core-CT), STARS, and Analytical Reporting Systems, extensively in your daily duties</li><li>Support an active office, which can be extremely busy at times with various emergencies and priorities occurring simultaneously and be expected to balance several deadlines and tasks while staying proactive to complete daily duties</li><li>Interact with and provide information to diverse populations verbally and in writing</li><li>Use interpersonal skills to communicate and work effectively with the public, to address public safety concerns, important issues, and emergencies</li></ul> REQUIREMENTS: <ul><li>Selected candidate must be willing to commit and accept assignment to emergency duties, including mandatory winter overtime. (November 1 through April 30, whenever your services are needed). Out of State vacations will not be approved during this time.</li><li>Various storm events will require you to stay at work for the duration of the storm, which at times can be up to a period of several days, to include holidays and weekends.</li><li>You are required to hold residency within 20 miles of the posted job locations.</li></ul> ABOUT US As one of Connecticut's largest State agencies, DOT employs approximately 3,300 individuals statewide in five bureaus. It is the DOT's mission to improve quality of life through transportation. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged. Learn more about our mission, vison, and values by clicking&nbsp;here! Watch the video below to see what it's like to be a State of CT employee! <h4>Selection Plan</h4> FOR ASSISTANCE IN APPLYING: Check out our&nbsp;Applicant Tips on How to Apply! Need more resources? Visit our&nbsp;Applicant Reference Library&nbsp;for additional support throughout the recruitment process.&nbsp; BEFORE YOU APPLY: <ul><li>Meet Minimum Qualifications:&nbsp;Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. &nbsp;</li><li>Educational Credits:&nbsp;List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.&nbsp;</li><li>Resume Policy:&nbsp;Per&nbsp;Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.&nbsp;</li><li>Preferred Shift/Location:&nbsp;Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.&nbsp;</li><li>Timely Submission:&nbsp;All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. &nbsp;Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.&nbsp;</li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.&nbsp;</li></ul><ul><li>Note: The&nbsp;only way&nbsp;to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.</li></ul> AFTER YOU APPLY: <ul><li>Referral Questions:&nbsp;This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).&nbsp;&nbsp;&nbsp;</li><li>Prepare For An Interview:&nbsp;Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful&nbsp;Interview Preparation Guide&nbsp;to make the best impression!&nbsp;</li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.&nbsp;&nbsp;</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.&nbsp;&nbsp;</li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at&nbsp;<a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li></ul> QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Anamaria Giangarra at&nbsp;<a href="mailto:Anamaria.giangarra@ct.gov" target="_blank">Anamaria.giangarra@ct.gov</a> Join the State of Connecticut and take your next career step with confidence! <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Transportation this class is accountable for performing a full range of general clerical and general maintenance assistance functions in the operation of a Department of Transportation garage. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Types a variety of materials from rough copy or electronic recording device including correspondence, memos, reports, forms, applications, bills and other documents and records with speed and accuracy;&nbsp;</li><li>Reviews and corrects drafts for conformance with originals;&nbsp;</li><li>Enters and retrieves data on personal computers and computer terminals;&nbsp;</li><li>Maintains logs;&nbsp;</li><li>Sets up and maintains records and files according to established procedures;&nbsp;</li><li>Searches files for information;&nbsp;</li><li>Prepares and sends out standard form letters making minor revisions or additions;&nbsp;</li><li>Compiles information from standard sources and prepares reports;&nbsp;</li><li>Answers phone, transfers calls and takes messages;&nbsp;</li><li>Receives and directs visitors;&nbsp;</li><li>Handles routine requests for information, procedural guidelines or assistance over the telephone or in person;&nbsp;</li><li>Receives, sorts and distributes mail;&nbsp;</li><li>Performs a variety of basic processing tasks (e.g., sorts, numbers, codes and files materials);&nbsp;</li><li>Reviews materials for accuracy and completeness (ensures categorical information is completed as required);&nbsp;</li><li>Makes changes per instructions or as authorized;&nbsp;</li><li>Verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to sender or other work units;&nbsp;</li><li>Does routine posting to ledgers, account books or other records;&nbsp;</li><li>Types and prepares purchase requisitions, orders or billing invoices according to established procedures;&nbsp;</li><li>Assists in or maintains inventory and orders supplies;&nbsp;</li><li>Codes equipment repair work orders in the fleet management system;&nbsp;</li><li>Takes minutes at meetings and fact-findings;&nbsp;</li><li>Manually checks heating fuel tanks;&nbsp;</li><li>Performs meter reading of facility gas tanks;&nbsp;</li><li>Performs snow removal around facility and gas tanks;&nbsp;</li><li>Operates and monitors radio communications;&nbsp;</li><li>Performs general facility maintenance including sweeping and cleaning restrooms;&nbsp;</li><li>May assist in coordinating and/or dispatching appropriate personnel for emergency situations;&nbsp;</li><li>May mow and perform general maintenance functions around facility;&nbsp;</li><li>May assist stores section with material handling;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Knowledge of <ul><li>general office systems and procedures;&nbsp;</li><li>spelling, punctuation and grammar;&nbsp;</li></ul></li><li>Skills <ul><li>interpersonal skill;&nbsp;</li><li>oral and written communication skills;&nbsp;</li><li>in performing arithmetical computations;&nbsp;</li></ul></li><li>Ability to <ul><li>operate office equipment which includes computers, tablets and other electronic equipment;&nbsp;</li><li>perform basic clerical tasks;&nbsp;</li><li>perform basic maintenance tasks.</li></ul></li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> One (1) year of general clerical work experience. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> One (1) year of general maintenance support experience that includes a substantial portion of time on related clerical duties such as described in the Examples of Duties section may be substituted for the General Experience. <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience utilizing Microsoft 365 suite for a variety of clerical and office tasks, to include typing and editing documents.</li><li>Experience conducting accurate/detailed recordkeeping.</li><li>Experience reviewing, inputting, and processing payroll.</li><li>Experience prioritizing work, multi-tasking, and meeting time-sensitive deadlines.</li><li>Experience answering phone calls, taking and fielding messages.</li><li>Experience sorting and filing materials.</li><li>Experience with Microsoft Outlook, sending and fielding emails, scheduling meetings.</li></ul> <h4>SPECIAL REQUIREMENTS</h4> Incumbents in this class must be willing to accept assignment to emergency duties, including snow and ice removal maintenance and/or office support whenever their services are required. <h4>PHYSICAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must have sufficient strength, stamina, physical agility and visual and auditory acuity and must maintain such physical fitness in order to perform the duties of the class.</li><li>A physical examination may be required.</li></ul> <h4>WORKING CONDITIONS</h4> Incumbents in this class are exposed to extremes of weather conditions, occasionally to lifting of moderate weights, to poison ivy, insect bites and allergy irritants during summer months, and to loud and potentially dangerous machinery. <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

Transportation Supervisor's Assistant(Office/On-Site)

<h4>Introduction</h4> At the State of Connecticut, Department of Labor (DOL) we are dedicated to encouraging an environment where you can thrive and make a meaningful impact. As a UC Tax Administration Supervisor, you will play a pivotal role in ensuring the flawless execution of our audit processes. This is your chance to join a team that values excellence and innovation! As a UC Tax Administration Supervisor, you will: <ul><li> Lead and supervise the Hartford Field Audit unit, ensuring strict adherence to state and federal statutes.</li><li> Monitor staff performance and provide mentorship to improve their skills and capabilities.</li><li> Successfully implement audit procedures and manage blocked claims with proven strategies.</li><li> Facilitate conflict resolution and promote a collaborative and inclusive work environment.</li><li> Analyze and interpret complex tax regulations to determine compliance and areas for improvement.</li></ul>We are looking for candidates who have: <ul><li> Considerable experience in auditing and blocked claims.</li><li>Leadership experience.</li><li> Outstanding skills in conflict resolution and staff performance monitoring.</li><li> Expertise in interpreting and applying State and Federal Statutes.</li><li> Ambition to drive continuous improvement and compete in delivering world-class services.</li></ul>Work Environment This is a hybrid position, offering the flexibility to work both remotely and on-site in our Wethersfield office. You will enjoy a balanced work schedule, with full-time hours from Monday to Friday, totaling 40 hours per week. Why Join Us? At the State of Connecticut, we believe in the power of collaboration and inclusion. You will have the opportunity to work with a team that is dedicated to achieving outstanding results. We offer an encouraging environment where your contributions are valued, and your professional growth is nurtured. This is your chance to create a difference and be part of a world-class organization that is committed to excellence! <ul><li>Visit our&nbsp;new&nbsp;State Employee Benefits Overview&nbsp;page!</li><li>Work for a Forbes top company: 'Forbes'&nbsp;State of Connecticut Ranked One of the Best Employers of 2023&nbsp;- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.</li></ul> <h4>Selection Plan</h4> In order to be considered for this job opening you must be a current State of CT employee of the agency listed above&nbsp;for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.&nbsp; You must specify your qualifications on your application.&nbsp; FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.&nbsp; BEFORE YOU APPLY: <ul><li>Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. &nbsp;</li><li>Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.&nbsp;</li><li>Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.&nbsp;</li><li>Preferred Shift/Location:&nbsp;Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.&nbsp;</li><li>Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. &nbsp;Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing <a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.&nbsp;</li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.&nbsp;</li></ul><ul><li>Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.</li></ul> AFTER YOU APPLY: <ul><li>Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).&nbsp;&nbsp;&nbsp;</li><li>Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!&nbsp;</li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.&nbsp;&nbsp;</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.&nbsp;&nbsp;</li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at <a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li></ul> QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Liz Pinette at <a href="mailto:elizabeth.pinette@ct.gov" target="_blank">elizabeth.pinette@ct.gov</a>.&nbsp; Join the State of Connecticut and take your next career step with confidence! <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Labor this class is accountable for supervising staff engaged in the financial examination of businesses, the billing, processing and recording of tax returns and payments, or the maintenance of financial control over all funds received and disbursed through the Unemployment Compensation Trust Fund. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Schedules, assigns, oversees, and reviews the work of the staff;&nbsp;</li><li>Provides staff training and assistance;&nbsp;</li><li>Conducts performance evaluations;&nbsp;</li><li>Determines priorities and plans unit work;&nbsp;</li><li>Establishes and maintains unit procedures;&nbsp;</li><li>Develops or makes recommendations on the development of policies and standards;&nbsp;</li><li>Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;&nbsp;</li><li>Coordinates unit activities with the activities of other tax units and with data processing;&nbsp;</li><li>Assists in the selection and training of staff;&nbsp;</li><li>Prepares reports and correspondence;&nbsp;</li><li>May monitor examination work by reviewing reports of examinations;&nbsp;</li><li>May conduct highly complex and difficult hearings;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>relevant agency policies and procedures;&nbsp;</li><li>the principles and practices of accounting and auditing;&nbsp;</li></ul></li><li>Knowledge of and ability to apply relevant state and federal unemployment compensation laws, statutes, and regulations;&nbsp;</li><li>Considerable <ul><li>interpersonal skills;&nbsp;</li><li>oral and written communication skills;&nbsp;</li></ul></li><li>Ability to utilize computer software;&nbsp;</li><li>Supervisory ability.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Eight (8) years of experience in accounting or auditing. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> Two (2) years of the General Experience must have been at the full professional working level involving the interpretation and application of tax law and fiscal principles. NOTE: For state employees this experience is interpreted at the level of a Revenue Examiner 2. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training in accounting or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in accounting may be substituted for one (1) additional year of the General Experience.</li><li>Examination requirements met in any of the following may be substituted for one (1) year of the General Experience: Certified Public Accountant, Certified Internal Auditor.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Leadership experience.</li><li>Experience in conflict resolution.</li><li>Experience in monitoring staff performance.</li><li>Considerable experience in auditing and blocked claims.</li><li>Experience in interpreting and applying State and Federal Statutes.</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class may be required to travel.</li><li>Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Unemployment Compensation Tax Administration Supervisor

<h4>Introduction</h4> Are you a current Department of Social Services employee with eight (8) years of experience in the conduct of quasi-judicial hearings or formulation of policy regarding the hearings process?&nbsp; If so, we encourage you to consider the Fair Hearings Supervisor position below! The&nbsp;State of Connecticut, Department of Social Services (DSS) – is accepting applications for one (1) full-time Fair Hearings Supervisor&nbsp;position located in Hartford, CT. Position Highlights: <ul><li>Location: 55 Farmington, Avenue</li><li>Full-time | Hybrid</li><li>Monday - Friday | 8:00 am – 4:30 pm</li></ul> In your role as a Fair Hearings Supervisor, you will have the opportunity to: <ul><li>Schedule, assign, oversee and review work of staff;</li><li>Provide staff training and assistance;</li><li>Conduct performance evaluations;</li><li>Determine priorities and plan unit work;</li><li>Establish and maintain unit procedures;</li><li>Develop or make recommendations on development of policies and standards;</li><li>Act as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;</li><li>Prepare reports and correspondence;</li><li>Identify staff utilization and training needs and provide training for new and existing staff;</li><li>May perform special assignments and conduct special program studies;</li><li>May act for Director of Hearings in their absence;</li><li>Perform related duties as required.</li></ul> What we can offer you: <ul><li>View our newState Employee Benefits Overview page!</li><li>Professional growth and paid professional development opportunities.</li><li>A healthy&nbsp;work-life balance to all employees!</li><li>Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads&nbsp;in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.</li><li>The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.&nbsp; Click here for more information.</li></ul> About the Department of Social Services: The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.&nbsp; DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns.&nbsp; We support the basic needs of children, families, older and other adults, including persons with disabilities.&nbsp; Services are delivered through 12 field offices, central administration, online and phone access options.&nbsp; Follow us on twitter&nbsp;@ctdss&nbsp;and see what we are all about! <h4>Selection Plan</h4> In order to be considered for this job opening you must be a current State of CT employee of the agency listed on the job opening for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.&nbsp; You must specify your qualifications on your application. FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.&nbsp; BEFORE YOU APPLY: <ul><li>Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. &nbsp;</li><li>Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. </li><li>Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.&nbsp;</li><li>Preferred Shift/Location:&nbsp;Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.&nbsp;</li><li>Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. &nbsp;Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing <a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.&nbsp;</li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.&nbsp;</li><li>Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.</li></ul> AFTER YOU APPLY: <ul><li>Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).&nbsp;&nbsp;&nbsp;</li><li>Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!&nbsp;</li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.&nbsp;&nbsp;</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.&nbsp;&nbsp;</li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at <a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>. </li></ul> QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rocky Young at <a href="mailto:Rocky.Young@ct.gov" target="_blank">Rocky.Young@ct.gov</a> <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Social Services this class is accountable for supervising Fair Hearings Officers who conduct hearings and appeals of eligibility decisions under various assistance programs and other matters designated by statute. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Schedules, assigns, oversees and reviews work of staff;</li><li>Provides staff training and assistance;</li><li>Conducts performance evaluations;</li><li>Determines priorities and plans unit work;</li><li>Establishes and maintains unit procedures;</li><li>Develops or makes recommendations on development of policies and standards;</li><li>Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;</li><li>Prepares reports and correspondence;</li><li>Identifies staff utilization and training needs and provides training for new and existing staff;</li><li>May perform special assignments and conduct special program studies;</li><li>May act for Director of Hearings in their absence;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>relevant state and federal laws, statutes and regulations;</li><li>relevant agency policies and procedures;</li><li>hearings policy and procedures;</li><li>eligibility requirements for Public Assistance, Medical Assistance, Food Stamps and General Assistance;</li><li>public assistance program policy and practices;&nbsp;</li></ul></li><li>Considerable <ul><li>oral and written communication skills;</li><li>interpersonal skills;</li></ul></li><li>Considerable ability to read, interpret and operationalize complex policy and legislation;</li><li>Ability to prepare reports on unit activities and/or operations;</li><li>Supervisory ability.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Eight (8) years of experience in the conduct of quasi-judicial hearings or formulation of policy regarding the hearings process. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> One (1) year of the General Experience must have been conducting hearings and rendering decisions on eligibility appeals. NOTE: For state employees this experience is interpreted at the level of a Fair Hearings Officer. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in business, public administration or a closely related field may be substituted for one (1) additional year of the General Experience.</li><li>For state employees one (1) year of experience as a Fair Hearings Officer may be substituted for the General and Special Experience.</li><li>For state employees one (1) year of experience as a Public Assistance Consultant with responsibility for the formulation of hearings policy may be substituted for the General and Special Experience.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> Preference will be given to candidates with the following experience: <ul><li>Experience interpreting complex state and federal laws, statues and regulations related to public and medical assistance program serviced by DSS;</li><li>Experience presiding over hearings, drafting or reviewing written decisions related to administrative hearings;</li><li>Experience reviewing and assessing matters governed under the state Uniform Administrative Procedures Act;</li><li>Experience determining eligibility for public assistance, medical assistance, Supplemental Nutrition Assistance Program, medical services and Child Support Programs serviced by DSS;</li><li>Experience working ImpaCT and ConneCT system applications;</li><li>Experience supervising and evaluating staff;</li><li>Experience analyzing data and creating reports on unit activities and/or operations;</li><li>Strong customer communications skills.</li></ul> <h4>SPECIAL REQUIREMENTS</h4> Incumbents in this class may be required to travel. <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Fair Hearings Supervisor(Hybrid)

<h4>Introduction</h4> The Connecticut Department of Transportation (CTDOT)&nbsp;is now accepting applications for a&nbsp;Transportation Supervising Planner&nbsp;to lead our Project Planning Unit.&nbsp;We are seeking a dynamic, motivated candidate to lead a talented team that works to advance planning and concept development of Active Transportation and Complete Streets Projects in the Department.&nbsp; The Project Planning Unit currently administers the $50 million Community Connectivity Grant Program (CCGP) and the Transportation Rural Improvement Program (TRIP). This unit administers and participates in multi-modal transportation studies, multi-use trail management, both in-house and in coordination with Regional Councils of Governments, develops planning level project concepts to improve safety, accessibility, and mobility for all modes, and is responsible for performing project design reviews as required by the Department’s Complete Streets policy.&nbsp; WHAT WE CAN OFFER YOU <ul><li>Visit our&nbsp;State Employee Benefits Overview&nbsp;page!</li><li>Work at a Forbes-recognized company! Connecticut is proud to be featured on both&nbsp;America's Best Employers by State&nbsp;and&nbsp;Best Employers for New Grads&nbsp;in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.</li><li>Professional growth and development opportunities.</li><li>A healthy&nbsp;work/life balance&nbsp;to all employees.</li><li>Join an award winning agency! CTDOT was recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE) and named the Women's Transportation Seminar (WTS) CT Employer of the Year for 2024!</li></ul> POSITION HIGHLIGHTS <ul><li>Full Time, 40 hours per week</li><li>First shift</li><li>Monday through Friday</li><li>P-4 (Engineering and Scientific) bargaining unit</li><li>Location: DOT Headquarters in Newington, CT</li><li>This position&nbsp;would report to a Transportation Assisting Planner Director or employee of a higher level</li><li>This&nbsp;position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy. The Policy can be found&nbsp;here. Employees in their initial working test period must work on site in the office.&nbsp;</li><li>Supervisors can expect to spend roughly half of their working hours, if not more, in the office in order to execute their job functions and supervise their team. Time in the office may fluctuate based on circumstances and the team being supervised. The ability to apply for telework continues to be available, and the agency continues to provide reasonable accommodations for those who need them.</li></ul> THE ROLE This position involves leading the Project Planning Unit which specializes in multi-modal transportation planning and championing complete streets principles within the Department.&nbsp; This Transportation Supervising Planner position requires considerable knowledge of the principles and practices involved in transportation planning and engineering, with a focus on complete streets. The selected candidate will be responsible for developing effective, efficient communication and working relationships, internally, as well as with other State and Federal agencies and other external stakeholders. ADDITIONAL DUTIES INCLUDE: <ul><li>Supervision of the staff of the Project Planning Unit, including scheduling, assigning, overseeing, and reviewing the work of staff</li><li>Providing staff training and assistance</li><li>Conducting performance evaluations</li><li>Determining priorities and planning unit work</li><li>Establishing and maintaining unit procedures</li><li>Acting as liaison with other operating units and Bureaus, agencies, and outside officials</li><li>Providing project support including preparation, analysis, and review of project accounting materials and planning documents or studies, prepared by consultants and other staff</li><li>Administering municipal grants, including review and analysis of supporting materials</li><li>Leading technical reviews of engineering project plans, and providing effective recommendations related to complete streets policies and best practices</li><li>Investigating and responding to public inquiries and concerns regarding transportation issues related to unit programs and/or projects</li><li>May make presentations to stakeholders, the public, and elected officials</li><li>Field work may be required, and travel primarily within the State may be necessary</li><li>Performing related duties as required</li></ul> ABOUT US As one of Connecticut's largest State agencies, DOT employs approximately 3,300 individuals statewide in five distinct bureaus.&nbsp;It is the DOT's mission to provide a safe and efficient intermodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged.&nbsp; Learn more about our mission, vision, and values by clicking&nbsp;here! Watch the video below to see what it's like to be a State of Connecticut employee! <h4>Selection Plan</h4> FOR ASSISTANCE IN APPLYING: Check out our&nbsp;Applicant Tips on How to Apply! Need more resources? Visit our&nbsp;Applicant Reference Library&nbsp;for additional support throughout the recruitment process.&nbsp; BEFORE YOU APPLY: <ul><li>Meet Minimum Qualifications:&nbsp;Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. &nbsp;</li><li>Educational Credits:List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.&nbsp;</li><li>Resume Policy:&nbsp;Per&nbsp;Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.&nbsp;</li><li>Preferred Shift/Location:&nbsp;Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.&nbsp;</li><li>Timely Submission:&nbsp;All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. &nbsp;Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.&nbsp;</li><li>Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.&nbsp;</li></ul><ul><li>Note: The&nbsp;only way&nbsp;to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.</li></ul> AFTER YOU APPLY: <ul><li>Referral Questions:&nbsp;This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).&nbsp;&nbsp;&nbsp;</li><li>Prepare For An Interview:&nbsp;Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful&nbsp;Interview Preparation Guide&nbsp;to make the best impression!&nbsp;</li><li>Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.&nbsp;&nbsp;</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.&nbsp;&nbsp;</li><li>Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at&nbsp;<a href="http://www.ct.gov/ethics" target="_blank">www.ct.gov/ethics</a>.</li></ul> QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to&nbsp;Sharon McIntosh,&nbsp;at&nbsp;<a href="mailto:Sharon.McIntosh@ct.gov" target="_blank">Sharon.McIntosh@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Transportation this class is accountable for supervising an operating unit engaged in transportation planning studies, programs and related activities. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Schedules, assigns, oversees and reviews work of staff;&nbsp;</li><li>Provides staff training and assistance;&nbsp;</li><li>Conducts performance evaluations;&nbsp;</li><li>Determines priorities and plans unit work;&nbsp;</li><li>Establishes and maintains unit procedures;&nbsp;</li><li>Develops or makes recommendations on development of policies and standards;&nbsp;</li><li>Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;&nbsp;</li><li>Oversees development of integrated and comprehensive unimodal or multi-modal transportation plans, programs and activities for movement of goods or people;&nbsp;</li><li>Oversees preparation of reports, studies, surveys and other related activities;&nbsp;</li><li>Develops findings and conclusions;&nbsp;</li><li>Makes recommendations based on completed analyses;&nbsp;</li><li>Provides final review for accuracy and conformance with standards and requirements;&nbsp;</li><li>Provides direction in interpretation and coordination of transportation plans, programs and activities to local, regional, state and federal agencies;&nbsp;</li><li>Makes preparations and presentations for legislative and public hearings as required;&nbsp;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>relevant agency policies and procedures;&nbsp;</li><li>relevant state and federal laws, statutes and regulations;&nbsp;</li><li>multi-modal transportation theories, practices and methodologies;&nbsp;</li><li>social, economic and environmental considerations involved in transportation planning;&nbsp;</li></ul></li><li>Considerable <ul><li>interpersonal skills;&nbsp;</li><li>oral and written communication skills;&nbsp;</li></ul></li><li>Considerable ability to <ul><li>plan, organize and execute projects and studies;&nbsp;</li><li>develop and use computer software including planning models and other programs related to planning process;&nbsp;</li><li>comprehend and interpret laws and regulations;&nbsp;</li></ul></li><li>Supervisory ability.</li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Eight (8) years of professional experience in transportation civil engineering or transportation, urban, regional or environmental planning. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> One (1) year of the General Experience must have been in a lead capacity. NOTE: For state employees this experience is interpreted at the level of a Transportation Planner 2. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>A bachelor’s or master’s degree in Transportation / Regional / Urban Planning or Studies, Civil Engineering, Environmental Planning or Natural Resource Management, Geography, or closely related degree</li><li>Experience with transportation planning and civil engineering principles, and Complete Streets policies and practices </li><li>Experience presenting, engaging, and developing relationships with stakeholders, organizations, and the public</li><li>Experience in reading and interpreting transportation project design plans, maps, or studies</li><li>Experience with assessing, coaching, and developing staff</li><li>Experience overseeing and managing consultants </li><li>Experience reviewing, interpreting, and commenting on state and federal legislation for impact on an agency</li><li>Experience with evolving transportation issues, programs, and initiatives.</li><li>Computer skills, including experience with software such as Microsoft Office 365 including Excel and SharePoint, Adobe Acrobat, Bluebeam, ArcGIS, and MicroStation or AutoCAD</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.</li><li>Incumbents in this class may be required to travel.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Transportation Supervising Planner (40 Hour)(Project Planning)

<h4>Introduction</h4> The State of Connecticut, Department of Energy and Environmental Protection (DEEP) has an exciting opportunity for Seasonal Resource Assistants to work with the Bureau of Air Management, Planning and Standards, Field Monitoring Group&nbsp;in Windsor, Connecticut. These positions will provide assistance to the field monitoring group that is responsible for the day-to-day&nbsp;operation of the state's ambient air quality monitoring network. This network provides scientifically valid data on&nbsp;air pollutant levels in Connecticut. This data informs policy on both the&nbsp;state and national level. Position highlights Duties include performing work related but not limited to: <ul><li>Assist in data review of field sheets used for air quality monitoring (QA/QC);</li><li>Assist in tracking spare parts and equipment used in air quality monitoring efforts;</li><li>Transport filters used in particulate sampling to and from monitoring sites;</li><li>Assist in maintaining air quality analyzers and related equipment;</li><li>Assist with field calibration and audit efforts;</li><li>Assist in air quality analyzer installation and maintenance;</li></ul>These positions are up to 35 hours per week and lasting no longer than 1 year or a total of 1,040 hours in duration. About us The Department of Energy and Environmental Protection (DEEP) is charged with conserving, improving and protecting the natural resources and the environment of the state of Connecticut as well as making cheaper, cleaner and more reliable energy available for the people and businesses of the state. The agency is also committed to playing a positive role in rebuilding Connecticut’s economy and creating jobs and to fostering a sustainable and prosperous economic future for the state. <h4>Selection Plan</h4> Important information for applicants <ul><li>If selected for interview, applicants will be contacted by the divisions hiring supervisor anticipated for Spring/Summer of 2025.&nbsp;</li><li>If offered employment, new-hires must complete all new-hire paperwork prior to their first day of employment. This includes providing a copy of a state issued ID and acceptable documents as required for Employment Eligibility Verification (I-9 form).</li><li>Employment is contingent upon completion of a background check, which includes a review of employment, criminal and motor vehicle.&nbsp;</li><li>DEEP is committed to providing a safe and nondiscriminatory employment and educational environment that complies with policies relating to safety, diversity, discrimination, and harassment. Applicants who receive an offer of employment will be required to complete mandatory trainings in the above areas, via an online platform prior to beginning on-site work duties.</li></ul> For questions about the position, please contact Charmaine Molyneaux&nbsp;at <a href="mailto:Charmaine.Molyneaux@ct.gov" target="_blank">Charmaine.Molyneaux@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Energy and Environmental Protection as a limited duration employee, performs one or more of a variety of tasks and assigned duties of a seasonal nature. <h4>EXAMPLES OF DUTIES</h4><h4>KNOWLEDGE, SKILL AND ABILITY</h4> Ability to follow instructions. <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Some experience utilizing computer software;</li><li>Some experience utilizing MS Office (e.g., Word, Excel, Teams);</li><li>Some experience summarizing information and preparing reports;</li><li>Some experience with installing, servicing, repairing or maintaining any</li><li>type of electronic equipment.</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class who are assigned as supervisors of small recreational units will perform emergency first aid as needed and will be required to obtain and retain a Basic First Aid Certificate.&nbsp;</li><li>Incumbents in this class may be required for certain positions to meet any of the following: <ul><li>Proof of possession of a valid Motor Vehicle Operator license.&nbsp;</li><li>Possession of a valid license to apply pesticides.&nbsp;</li><li>College training in a specific field.&nbsp;</li><li>Emergency Medical Technician (EMT) certification may be required by specific state facilities.&nbsp;</li></ul></li><li>Incumbents performing lifeguard services must have and retain an American Red Cross (ARC) Lifeguarding Certification (includes CPR for the Professional Rescuer and Basic First Aid). An EMT or MRT certification may be substituted for the CPR and First Aid requirements.</li></ul> <h4>PHYSICAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must possess and maintain adequate physical strength and stamina to perform the duties of the class.</li><li>Incumbents performing lifeguard services must be able to demonstrate American Red Cross (ARC) waterfront lifeguarding swimming skills.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Air Management, Planning and Standards - Field Monitoring Group

Job Summary Production Supervisor position to provide supervision to the shop floor personnel to meet business objectives. Promote and implement quality, productivity, and ABS initiatives. Essential Functions Supervises an effective team; including planning and holding meetings, preparing and conducting performance appraisals as appropriate, managing staffing levels (including vacations, overtime and leaves of absences), assisting with career development (motivates, coaches and trains to acquire maximum quality, productivity, morale and cooperation), approving time and attendance and labor transactions, and prioritizing and making work assignments. Provides effective feedback to employees, both positive and negative. Maintains appropriate documentation for all disciplinary actions taken. Directs training and orientation of employees to ensure EHS rules are known and understood, to improve work performance, and acquaint employees with company policies and procedures. Reviews production and operating reports and resolves operations, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. Work with engineering to improve overall operational effectiveness and support and implement continuous improvement activities and set-up reduction. SPA responsibilities over 1 or more EH&amp;S functions. Overall implementation of ABS principles including housekeeping, cleanliness and safety compliance for the manufacturing area. Follow policies and procedures as outlined in Employee Handbook. Perform all other job duties as assigned. Interacts with employees and other departments in order to manage the flow of product through the operation. Creates a total awareness among assigned employees of Company policies, regulations, and procedures, and business initiatives. Enforces compliance and acts as a positive resource for information and questions. Responds to emergencies. Assists in troubleshooting production problems. Investigates and analyzes. Initiates or recommends actions to correct deviations and variables affecting schedules, costs, quality and other factors. Requisitions tools, equipment, and supplies required for operations. Plans, develops and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials. Confers with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations and conditions of machines and equipment. Support and assist employees with certified operator requirements. Record manufacturing/cell board data either manually or by computer as required. Identify cross training needs and support employee development. Ensure work instructions/quality procedures are available and being used. Familiarity and compliance with corporate and plant protocols including EHS, SOX, Ethics of business conduct, ABS, ASAT, ISO, and export control. Review department inventory position (includes raw materials). Achieve EHS metrics as outlined annually. Actively participate, promote and comply with all EHS programs and policies. Perform other duties as required to meet HCM business needs. Education: High School Diploma Skills and Abilities: Ability to maintain a high degree of expectancy with peers and subordinates. Ability to communicate effectively with support areas. Exceptional problem solving and decision making skills. Understand certified operator program. Knowledge and familiarity with computer applications Experience: Previous Supervisory Experience Experience working in a manufacturing environment. Experience working in an aerospace industry is preferred. This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Verification of employment eligibility will be required at the time of hire. Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at&nbsp;<a>www.howmet.com/esg-report</a>. Follow: <a>LinkedIn</a>, <a>Twitter</a>, <a>Instagram</a>, <a>Facebook</a>, and <a>YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a> The Howmet engines business produces world-class aerospace engine components, including investment castings, fasteners, rings and forgings. Our vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts enable the next generation of quieter, cleaner and more fuel-efficient aerospace engines. Able to supply more than 90% of structural and rotating aerospace engine components.

Howmet Aerospace

Production Supervisor

<h4>Introduction</h4> The State of Connecticut, Department of Energy and Environmental Protection (DEEP) has an exciting opportunity for&nbsp;Seasonal Resource Assistants to&nbsp;work with the Bureau of Central Services, Engineering and Field Support Division in Thomaston, Connecticut.&nbsp;These positions will provide maintenance support performing work related to the maintenance and operation of DEEP boat launches, dams and managed lands and facilities. Position highlights Duties include performing work related to the maintenance and operation of DEEP boat launches, dams and managed lands and facilities including but not limited to: <ul><li>Mowing;</li><li>Trimming;</li><li>Building cleaning;&nbsp;</li><li>Routine preventative equipment maintenance;</li><li>Litter pickup, and painting.</li></ul> These positions may also be requested to work in adverse weather conditions and be required to do some heavy lifting. Depending on level of training and experience these positions could involve the use of construction equipment and assisting with: <ul><li>Operating a sawmill</li><li>Operating brush cutters and wood chippers;</li><li>Operating tractors or driving medium duty vehicles with trailers;</li><li>Light carpentry, plumbing, mechanical repairs, grounds maintenance, working on a fire crew, and;&nbsp;</li><li>Other related duties.&nbsp;</li></ul> These positions are up to 40 hours per week, Monday through Friday, from 7:00 AM until 3:00 PM, and lasting no longer than 6 months or a total of 1,040 hours in duration. About us The Department of Energy and Environmental Protection (DEEP) is charged with conserving, improving and protecting the natural resources and the environment of the state of Connecticut as well as making cheaper, cleaner and more reliable energy available for the people and businesses of the state. The agency is also committed to playing a positive role in rebuilding Connecticut’s economy and creating jobs and to fostering a sustainable and prosperous economic future for the state. <h4>Selection Plan</h4> Important information for applicants <ul><li>If selected for interview, applicants will be contacted by the divisions hiring supervisor anticipated for Spring/Summer of 2025.&nbsp;</li><li>If offered employment, new-hires must complete all new-hire paperwork prior to their first day of employment. This includes providing a copy of a state issued ID and acceptable documents as required for Employment Eligibility Verification (I-9 form).</li><li>Employment is contingent upon completion of a background check, which includes a review of employment, criminal and motor vehicle.&nbsp;</li><li>DEEP is committed to providing a safe and nondiscriminatory employment and educational environment that complies with policies relating to safety, diversity, discrimination, and harassment. Applicants who receive an offer of employment will be required to complete mandatory trainings in the above areas, via an online platform prior to beginning on-site work duties.</li></ul> For questions about the position, please contact&nbsp;James Villwock&nbsp;at <a href="mailto:James.Villwock@ct.gov" target="_blank">James.Villwock@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Energy and Environmental Protection as a limited duration employee, performs one or more of a variety of tasks and assigned duties of a seasonal nature. <h4>EXAMPLES OF DUTIES</h4><h4>KNOWLEDGE, SKILL AND ABILITY</h4> Ability to follow instructions. <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class who are assigned as supervisors of small recreational units will perform emergency first aid as needed and will be required to obtain and retain a Basic First Aid Certificate.&nbsp;</li><li>Incumbents in this class may be required for certain positions to meet any of the following: <ul><li>Proof of possession of a valid Motor Vehicle Operator license.&nbsp;</li><li>Possession of a valid license to apply pesticides.&nbsp;</li><li>College training in a specific field.&nbsp;</li><li>Emergency Medical Technician (EMT) certification may be required by specific state facilities.&nbsp;</li></ul></li><li>Incumbents performing lifeguard services must have and retain an American Red Cross (ARC) Lifeguarding Certification (includes CPR for the Professional Rescuer and Basic First Aid). An EMT or MRT certification may be substituted for the CPR and First Aid requirements.</li></ul> <h4>PHYSICAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must possess and maintain adequate physical strength and stamina to perform the duties of the class.</li><li>Incumbents performing lifeguard services must be able to demonstrate American Red Cross (ARC) waterfront lifeguarding swimming skills.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

District Operations

<h4>Introduction</h4> Water Planning Gain real work experience and work with some amazing people in the Water Quality, Water Quantity, Water Monitoring and Watershed Groups within the Water Planning and Management Division! Work on water planning projects, analyzing data and information and evaluating environmental conditions. This posting supports the Water Quality, Water Quantity and Watersheds Units. <ul><li>Traci Iott (Water Quality Unit, <a href="mailto:traci.iott@ct.gov" target="_blank">traci.iott@ct.gov</a>)</li><li>Erik Bedan (Watersheds Unit, <a href="mailto:erik.bedan@ct.gov" target="_blank">erik.bedan@ct.gov</a>)</li><li>Kim Czapla (Water Quantity, <a href="mailto:kim.czapla@ct.gov" target="_blank">kim.czapla@ct.gov</a>)</li></ul> Up to 40 hours per week, Monday – Friday. Position is durational, lasting no longer than 1 year or a total of 1,040 hours, whichever comes first.&nbsp;Opportunity to telework a portion of the work week based on position details ABOUT US The Connecticut Department of Energy and Environmental Protection (DEEP) is charged with conserving, improving, and protecting the natural resources and the environment of the state of Connecticut as well as making cheaper, cleaner and more reliable energy available for the people and businesses of the state. The agency is also committed to playing a positive role in rebuilding Connecticut’s economy and creating jobs – and to foster a sustainable and prosperous economic future for the state. <h4>Selection Plan</h4> Next Step: <ul><li>If selected for interview, applicants will be contacted by the divisions hiring supervisor anticipated for March/April of 2025.&nbsp;</li><li>If offered employment, new-hires must complete all new-hire paperwork prior to their first day of employment. This includes providing a copy of a state issued ID and acceptable documents as required for Employment Eligibility Verification (I-9 form).</li><li>Employment is contingent upon completion of a background check, which includes a review of employment, criminal and motor vehicle.&nbsp;</li><li>DEEP is committed to providing a safe and nondiscriminatory employment and educational environment that complies with policies relating to safety, diversity, discrimination, and harassment. Applicants who receive an offer of employment will be required to complete mandatory trainings in the above areas, via an online platform prior to beginning on-site work duties.</li></ul> For questions about the position, please contact Traci Lott at <a href="mailto:traci.lott@ct.gov" target="_blank">traci.lott@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Energy and Environmental Protection, as a limited duration employee, performs one or more of a variety of tasks and assigned duties of a seasonal nature. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Entering and organizing data in computer files;&nbsp;</li><li>Analyzing data;&nbsp;</li><li>Developing Story Maps and Interactive online maps;&nbsp;</li><li>Writing memos and reports;&nbsp;</li><li>Conducting literature searches;&nbsp;</li><li>Conducting public outreach;&nbsp;</li><li>Organizing project files, reports and other documents;</li><li>Attending meetings that may be virtual, in-person, or offsite location;&nbsp;</li><li>Assisting with the development of reports, environmental reviews, plans or documents; and</li><li>Performs other related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> Ability to follow instructions. <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience with and/or course work in water quality, biology, limnology, ecology, toxicology, hydrogeology, data science, geology, geographic information systems, environmental planning and/or environmental science;&nbsp;</li><li>Experience working from a personal computer;&nbsp;</li><li>Experience utilizing MS Office (e.g. Word, Excel, Powerpoint, etc);&nbsp;</li><li>Experience utilizing GIS Experience operating R or Python programming language; and</li><li>Must be at least 18 years of age and have a valid driver’s license.</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class who are assigned as supervisors of small recreational units will perform emergency first aid as needed and will be required to obtain and retain a Basic First Aid Certificate.&nbsp;</li><li>Incumbents in this class may be required for certain positions to meet any of the following: <ul><li>Proof of possession of a valid Motor Vehicle Operator license.&nbsp;</li><li>Possession of a valid license to apply pesticides.&nbsp;</li><li>College training in a specific field.&nbsp;</li><li>Emergency Medical Technician (EMT) certification may be required by specific State facilities.&nbsp;</li></ul></li><li>Incumbents performing lifeguard services must have and retain an American Red Cross (ARC) Lifeguarding Certification (includes CPR for the Professional Rescuer and Basic First Aid). An EMT or MRT certification may be substituted for the CPR and First Aid requirements.</li></ul> <h4>PHYSICAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must possess and maintain adequate physical strength and stamina to perform the duties of the class.</li><li>Incumbents performing lifeguard services must be able to demonstrate American Red Cross (ARC) waterfront lifeguarding swimming skills.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Water Planning

POSTING NUMBER:&nbsp;N133-2425 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;August 28, 2024&nbsp;CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;September 11, 2024POSITION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mechanical Supervisor – Buildings and Grounds DepartmentREPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Director of Facilities and Maintenance ManagerPRIMARY FUNCTION: The Mechanical Supervisor will manage internal tradesmen and subcontracted mechanical service contractors for the 39 Hartford Public Schools.&nbsp;Responsibilities include:<ul><li>Certify safety and health training of tradesmen</li><li>Oversee testing and repairs of mechanical, electrical, and life-safety systems</li><li>Manage mechanical department operating budget</li><li>Enforce safety protocols for asbestos, HAZMAT handling, etc.</li><li>Supervise snow-removal operations</li></ul>TYPICAL DUTIES AND RESPONSIBILITIES:<ul><li>Manage (schedule and distribute) daily workloads of assigned employees </li><li>Maintain punctuality for daily operations, emergencies, and meetings (including phone calls, texts, emails, etc.)</li><li>Utilize Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and shared drives efficiently</li><li>Address mechanical system deficiencies reported by head custodians</li><li>Use Brightly work order system for service calls</li><li>Maintain inspection and testing records of filter changes, life safety systems, elevators, and others as assigned </li><li>Manage employee attendance and leave requests</li><li>Hire and performance manage employees following union contract and district procedures</li><li>Collaborate with other departments</li><li>Oversee vehicle maintenance and safety</li><li>Supervise snow events (plowing and salting)</li><li>Manage building management systems, including scheduling and sequence of operations</li><li>Maintain professional relationships with all stakeholders, including departments, agencies, school administrators, custodians, and contractors</li><li>Remain on-call for emergencies</li><li>Dispatch internal tradesmen as needed</li><li>Manage subcontractors, suppliers, and external agencies such as, but not limited to:</li><li>CONTRACTORS - HVAC, BMS controls, life safety, electrical, small equipment repair, backflow prevention, drain cleaning, swimming pools, emergency generator contractors, elevator services, and others</li><li>SUPPLIERS - HVAC, plumbing, electrical, air filters, equipment repair, tools, diesel fuel, playground safety chips, automotive, snow removal equipment, top soils, cold patch, and others</li><li>AGENCIES: City of Hartford Departments (Fire Marshal, Department of Public Works, License and Inspections, and Police Department), MDC, Eversource, CNG, State of Connecticut DEEP, EPA, HHHR, and others</li></ul>SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE:<ul><li>High school diploma is required</li><li>Proficiency in Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and internet use</li><li>10 years of HVAC experience</li><li>Knowledge of building automation systems</li><li>10 years of experience supervising tradesmen</li><li>Strong organizational and communication (written and oral) skills</li><li>Must communicate well with others, both written and oral communication</li><li>Leadership experience in educational settings preferred</li><li>Ability to work in a union environment</li><li>Capable of adapting to fast-paced, demanding environment</li><li>Experience and skill in contingency planning and disaster response </li></ul>CERTIFICATION / LICENSE REQUIREMENTS: <ul><li>Valid Connecticut driver’s license is required</li><li>State of Connecticut HVAC license is required, specifically an S2 license</li></ul>EVALUATION: Evaluated in accordance with Local 818 AgreementSALARY AND TERMS OF EMPLOYMENT: This is a 12-month work year position, 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m. daily.&nbsp;Salary will be in accordance with experience level and 2024-2025 Salary Schedule 67 - $82,336 to $101,166 for Buildings and Grounds supervisors.UNION AFFILIATION: The Board recognizes Local 818 of Council 4, American Federation of State, County and Municipal Employees, AFL-CIO as the exclusive bargaining unit for this position.APPLICATION PROCEDURE: &nbsp;To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application, which can be accessed through our Applicant Tracking System, Nimble, at <a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a>. Internal applicants should use a personal email address when applying. Please do not use your hartfordschools.org email. &nbsp;&nbsp;Candidates’ application and supporting documents will be reviewed.&nbsp;Candidates who advance through the initial review will be notified and placed in the pool for consideration by hiring managers.&nbsp;Candidates will be contacted directly by hiring managers for interviews.

Hartford Public Schools

Mechanical Supervisor – Buildings and Grounds Department (N133-2425)

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

10 Procurement / Operations Jobs in Hartford, CT, USA