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<h3>Job Description:</h3><p><strong>Working Hours: </strong>7am – 3:30pm / 8:00am – 4.30pm <strong>(2 weekend days per Month)</strong></p><p><strong>6-month Fixed Term Contract</strong></p><p>The <strong>Purpose</strong> of Your Role </p><p>Fidelity Digital Asset Services (FDAS) is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. Within this, the Custody Operations team are responsible for reconciliations, settling client trades, facilitating movement of both fiat currency and cryptocurrency in and out of clients’ accounts, storing the cryptocurrency securely and maintaining the books and records platform. To be effective, you will work closely with the Client Service team, Execution Services, Implementation Managers, and the technology teams to ensure client requirements are met. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results. </p><p>The <strong>Expertise</strong> We’re Looking For </p><ul><li>Bachelor's Degree preferred but not required.</li><li>3+ years Operations experience working with reconciliations/ settlements or transaction processing.</li><li>Proven knowledge of working in a SOC-1 (or equivalent) environment with a clear understanding of procedures and controls.</li><li>Daily workflow management experience.</li><li>Experience in supporting testing in UAT &amp; Production environments.</li><li>Strong attention to detail &amp; analytical skills.</li><li>Relationship building skills across team, business units, and peers.</li><li>Proven delivery of world-class service experience.</li><li>Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, PowerPoint.</li><li>Cryptocurrency knowledge an advantage but not required.</li></ul><p>The <strong>Skills</strong> You Bring </p><ul><li>Your excellent interpersonal, verbal, and written communication skills.</li><li>Your ability to work well on global teams and in fast-paced, cross-collaborative environments.</li><li>Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required.</li><li>Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions.</li><li>Your passion for thought leadership in innovation &amp; promotion of change amongst the group.</li><li>Your success in navigating and thriving in a dynamic, growing new business.</li><li>Your understanding of risk inherent to Institutional Custody Operations.</li></ul><p>The <strong>Value</strong> You Deliver </p><p>At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are: </p><ul><li>Supporting complex client needs while maintaining a ‘client first’ mentality.</li><li>Optimizing the client experience at Fidelity and developing long term client relationships and partnerships.</li><li>Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner.</li><li>Driving high satisfaction, quality, and efficiency for both the client and Fidelity.</li><li>Delivering superior results quickly and efficiently, utilizing effective time management skills.</li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges.</li></ul><p>How Your Work <strong>Impacts</strong> the Organization </p><p>Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDAS, and help bring the vision for the future to life. </p><p>#Crypto</p><h3>Category:</h3>Investment Operations

Fidelity Investments

Custody Operations Senior Analyst

<h3>Job Description:</h3><p><strong>Director, Healthcare Card Operations</strong></p><p>As Director, Healthcare Card Operations, you will be a leader in the Fidelity Healthcare Operations team and provide subject matter expertise in the Enterprise Healthcare Card domain and be responsible for the design and execution of a comprehensive Card operations program for HSA and Reimbursement products.</p><p>You will be responsible for the design and execution of a comprehensive Card operations program for HSA and Reimbursement products. You will serve as the operations and service leader who designs and defines the end-to-end Card Operations model and work extensively with internal partners and external vendor relationships and drive the design of operational tools that support integration between multiple vendors and operational processes.</p><p>You will establish the blueprint for service model components, systems requirements, business processes and procedures, vendor integration touchpoints and identify critical features and functionality for the sustainable Healthcare Card Operations department. You will be responsible for overseeing reconciliation, analysis, and reporting for all Card operations, as well as ensuring compliance with regulatory standards.</p><p>You will serve as an expert with file transmission standards and commonly used daily reports. You will be responsible for Card production oversight, inventory management and issue management in addition to client, plan, and product setup.</p><h3><strong>The Team</strong></h3><p>This role is in the Healthcare Operations organization, working with the Product team and Service and Operations group. This team will develop and expand the operations for Fidelity Healthcare Card capabilities.</p><h3><strong>The Expertise You Have</strong></h3><ul><li>10+ years with a proven track record in a combination of Card Operations, Financial Operations and Program Management.</li><li>Extensive leadership experience, strong analytical and problem-solving skills, and a deep understanding of card operations, financial regulations, and payment systems.</li><li>Expertise in Card Operational product and processes, and technology is required. Experience in managing complex Card operations, including card issuance, transaction processing, fraud management, and dispute resolution. </li><li>A detailed mastery of Fidelity organization, its products and services, and multi-product standard processes for operations and service is preferred.</li><li>Core Knowledge of the HSA and Reimbursement Account products.</li><li>Bachelor’s Degree or equivalent experience required.</li></ul><h3><strong>The Skills You Bring</strong></h3><ul><li>You have demonstrated expertise working with operations development, process re-engineering and documentation, critical thinking, goal setting, planning and decision making.</li><li>Proven ability to understand core requirements, translate ideas to solutions, transition from design to process development, and deliver well tested and scaled operational tools and processes.</li><li>You possess a strong ability to build positive relationships using your influencing skills strategically to stay aligned within Fidelity.</li><li>Ability to dive into detailed research on vendors capabilities, understanding their platform architecture, features, integration touchpoints, and scalability. </li><li>Experience leading, influencing, and motivating colleagues without formal authority, and have a track record of building successful teams.</li><li>Embodiment of the Fidelity leadership principles</li><li>Proven leadership skills and experience mentoring and developing individuals and teams.</li><li>Effective organizational, time management, facilitation, and prioritization skills</li><li>Ability to proactively identify challenges and initiate resolution steps to prevent a negative employee impact.</li><li>A strong knowledge of Card Operational product and processes.</li><li>A solid understanding of Fidelity internal systems such as: PSW, CWV, Plan Central, Salesforce and XTRAC (preferred).</li></ul><h3><strong>The Value You Deliver</strong></h3><ul><li><strong>Program Oversight:</strong> Provide consistent and quality leadership to the build the end-to-end Card operations program, acting as the operational leader for the creation of these expanded capabilities.</li><li><strong>Operations and Service Development:</strong> Work with multiple business leaders to synthesize current and future state needs to drive a future state of operational excellence, routinely engaging Fidelity Legal, Risk and Compliance to discuss client feedback and various solution needs. You will ensure new solutions align with industry regulations and are consistent with Fidelity policy &amp; procedures.</li><li><strong>Product Enhancements and Deployment</strong>: Partner with domain leaders to identify future state based on trends, Voice of the Customer, and client facing organizations.</li><li><strong>Communications: </strong>Ensure that operational functions and capabilities are well understood by sales, marketing, communications, operations, and product maintenance to ensure a smooth operational change roll out strategy.</li><li><strong>Problem Resolution:</strong> You will act with vitality to help the team clear obstacles and resolve issues quickly. Strong understanding of vendor platform architecture, features, integration capabilities, and scalability. Familiar with their processes, workflows, and best practices. Work to identify potential bottlenecks and issues to prevent common challenges during implementation and ongoing service and renewal.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Client Service Operations<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Director, Healthcare Card Operations

<h3>Job Description:</h3><h3>Are you interested in joining a collaborative, operations-focused team? Do you have strong knowledge and experience preparing or auditing financial statements for alternative investment products? As a <strong>Senior Manager, Shareholder Reporting</strong>, you will prepare, review, and coordinate the production of financial reports to ensure accuracy and compliance with regulatory, product-specific requirements and internal quality standards. Products in scope may include Limited Partnerships and REITs with investments in alternative asset classes. Your ability to work within an operations team and to meet deadlines will be essential to our success in delivering high-quality financial reporting for Fidelity’s Investment Products. You will also participate and/or lead operational efficiencies to scale and automate processes to support a growing line of products with diverse investments and structures. The role will interact with many groups within the Fidelity organization and effectively represent the business to customers and business partners.</h3><h3><strong>The Expertise and Skills You Bring </strong></h3><ul><li>Bachelor’s degree expected, MBA or CPA preferred</li><li>5+ years of financial services experience with an asset manager, audit firm or custodian bank, preferably in accounting operations or administration for alt investment products</li><li>Extensive working experience using Geneva platform for partnership accounting and reporting preferred</li><li>Advanced accounting and operational knowledge for alternative asset classes (e.g., commodities, real estate, private debt, private equity, distressed securities, derivatives, cryptocurrencies)</li><li>In-depth knowledge of US GAAP financial reporting standards for nonregistered investment partnerships and familiarity with a variety of product structures including onshore and offshore LPs, master-feeder, open-ended and closed-ended arrangements</li><li>Advanced excel skills and experience translating accounting data into financial statement presentation</li><li>Ability to lead independently and in an operations-focused, fast paced team environment</li><li>Strong working knowledge of project and relationship management</li><li>Excellent written and verbal communication skills and strong presentation capability</li></ul><p><strong>Note: Fidelity will not provide immigration sponsorship for this position. </strong></p><h3><strong>The Team</strong></h3><p>In Shareholder Reporting, we’re on a mission to deliver SMART, SIMPLE and SCALABLE shareholder reporting solutions while cultivating our talent. Our team is part of the Fidelity Fund and Investment Operations (FFIO) organization. In fact, we’re the largest service line within FFIO and are responsible for producing and distributing financial statements, prospectuses, and other fund and legal documents to our customers and filing them with the SEC. Doing this in the smartest and most effective way is more important than ever as we are in the midst of implementing Fidelity’s new and alternative investment products, new and changing regulations, and a brand new technology platform that will transform the way we work. Lots of opportunity to develop key knowledge, experience and capabilities that will continue to contribute to Fidelity’s current and future success!</p><h3>Certifications:</h3><h3>Category:</h3>Investment Operations<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Senior Manager - Shareholder Reporting - Alts Financials-3

<h3>Job Description:</h3><p><strong>Specialist, Travel and Expense</strong></p><h3><strong>The Role</strong></h3><p>We are seeking a detail-oriented and experienced Travel and Expense (T&amp;E) Specialist to join our team. The T&amp;E Specialist will be responsible for reviewing and auditing associate travel and expense reports to ensure compliance with Fidelity policies and procedures, as well as supporting the administration of our corporate credit card program. This role requires strong analytical skills, attention to detail, excellent verbal and written communication skills, and the ability to work both independently and in a team environment.</p><ul><li>Review and audit associate expense reports for accuracy and compliance with Fidelity policies.</li><li>Verify receipts and supporting documentation for all expenses claimed.</li><li>Ensure that expenses are properly categorized and coded in the accounting system.</li><li>Identify and report any discrepancies, policy violations, or potentially fraudulent activities.</li><li>Communicate effectively with associates to resolve any issues or discrepancies in their expense reports.</li><li>Provide training and support to associates on the Fidelity's travel and expense policies and tools.</li><li>Support administration of our corporate credit card program, working with associates and the card provider.</li><li>Stay up to date with industry best practices and regulatory requirements related to travel and expense management.</li></ul><h3><strong>The</strong> <strong>Expertise</strong> <strong>and</strong> <strong>Skills</strong> <strong>You</strong> <strong>Bring</strong></h3><ul><li>Bachelor’s degree in accounting, finance, or a related field, or equivalent work experience.</li><li>Minimum of 2-3 years of experience in auditing, accounting, or finance preferred.</li><li>Proficiency in accounting software and Microsoft Office Suite (Excel, Word, PowerPoint).</li><li>Excellent analytical, problem-solving and decision-making skills.</li><li>Strong focus on risk and the control environment.</li><li>Ability to work independently and meet deadlines.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with expense management software (e.g., Concur, Expensify).</li><li>Knowledge of corporate travel policies and procedures.</li><li>Familiarity with regulatory requirements related to travel and expense management.</li></ul><p><strong>Note: Fidelity is not providing immigration sponsorship for this position</strong></p><h3>Certifications:</h3><h3>Category:</h3>Operations<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Travel and Expense Specialist

<h3>Job Description:</h3><p><strong>Working Hours: Standard GMT (08:30am-5:00pm) </strong></p><p>The <strong>Expertise</strong> We’re Looking For</p><ul><li>3 years of financial services experience, preferably with exposure to Custody Operations and/or Trade/Fixed Income Life Cycle management </li><li>2 years of experience, in Trade Life Cycle, Settlements or Fails Management.</li><li>Experience with OMGEO Alert, CTM, CLS, MISYS preferred.</li></ul><p>The <strong>Purpose</strong> of Your Role</p><p>This position will be responsible for the day to day activities ensuring all trade confirmation and settlement processes, reporting, and inquiry responses are completed timely and accurately for the Fidelity Trading Desk FX and equity activities. This person will possess a full understanding of Fidelity’s organizational structure, information flow and internal systems, as well as good industry knowledge pertaining to trading and settlement of equity, and foreign currency (non USD) exchanges. They should be able to identify, analyse, and resolve complex issues or potential operational risk that may arise and effectively communicate with any party that may be involved. </p><p>The <strong>Skills</strong> You Bring</p><ul><li>Experience with industry practices and tools.</li><li>Detailed knowledge of market settlement practices.</li><li>Operational knowledge in FX settlement</li><li>Proficient skills in various software applications to include, Excel, Word, Power point, Outlook</li><li>Excellent interpersonal and communications skills.</li><li>Working knowledge of agile methodologies</li><li>Strong time management skills.</li><li>Strong attention to detail</li><li>Strong data analytical skills.</li><li>Must be able to recognize high-risk items and escalate those items or seek assistance to minimize loss to either the shareholder and/or Fidelity.</li><li>Must have the ability to develop solid action plans to resolve daily operational issues/problems.</li></ul><p>The <strong>Value</strong> You Deliver</p><ul><li>Monitoring transactional confirmation, fails resolution, escrow activity and settlement.</li><li>Communicate issues and take initiative to proactively resolve and prevent problems</li><li>Perform market-specific processes to ensure confirmation and settlement in challenging foreign markets</li><li>Communicate with internal Equity / FX Trading Desks, Broker, Custodian Banks, and other business partners to ensure operational challenges are managed</li><li>Participate as a Subject Matter Expert on projects</li><li>Ability to work effectively within a team environment to successfully manage daily work volumes and quality standards</li><li>Works with Manager and Team Leads to identify process improvements</li><li>Ensure that all responsibilities/assignments are performed in a timely fashion</li><li>Deliver effective written and verbal communication to appropriate business partners</li></ul><p>How Your Work <strong>Impacts</strong> the Organization</p><p>The Global Middle Office (GMO) acts as a servicing centre for FMR Co. and FIAM trading desks globally, facilitating the confirmation and settlement of security and currency transactions with brokers and custodian banks, and providing daily cash estimates to Trading. It is also responsible for coordinating corporate action executions, ensuring the collection of income to the Funds, resolving position differences and facilitating securities lending activities. </p><p>Trade Operations provides trade support to Fidelity's domestic and international equity, fixed income, high yield and foreign exchange trading desks located in Hong Kong, London and Boston.. Trade analysts work closely with the traders, broker-dealer community and the custodian bank network to facilitate trade matching and settlement in over 70 countries worldwide. In addition to the various external counterparts that the trade analysts deals with, there are also several internal groups that assist in the group's daily responsibilities, including Compliance, Treasurer's Office, Counterparty Risk, Legal, Fund Accounting and other Custody groups. </p><p>#GMO</p><h3>Category:</h3>Investment Operations

Analyst, Trade Operations

<h3>Job Description:</h3><p>As Manager, Healthcare Card Operations, you will be a member of the Fidelity Healthcare Operations team. You will lead a diverse Card Operations team and create a motivational atmosphere that leads by training, coaching, monitoring and providing feedback. </p><p>You will be responsible for the day-to-day card operations and manage a team that resolves member service-related issues related to refunds, disputes, and card replacements. The role will manage the workflow of tickets required for problem resolution and provide supervision of the core daily functions including transmissions of files between Fidelity and the vendors, reviewing, and reconciling daily reports, and managing daily issue resolution.</p><p>You will create and ensure quality controls; be responsible for proactively managing department and team level service level agreements and KPIs; and research, develop, and update written procedures. </p><p>You will provide continued feedback and recommendations to the department leadership relative to overcoming any operational deficiencies by identifying alternatives to current business practices and strategies.</p><p><strong>The Team</strong></p><p>This role is in the Healthcare Operations organization, working with the Director, Healthcare Operations to develop and expand the operations for Fidelity Healthcare Card capabilities. You will help create key operational support, documentation and processes that will improve the efficiencies of the existing team and will be foundational for the future state of the organization.</p><p><strong>The Expertise You Have</strong></p><ul><li>5+ years Expertise in Card Operational product and processes, and technology is required. Experience in managing complex operations, including card issuance, transaction processing, fraud management, and dispute resolution. </li><li>Familiarity with card issuance, transaction authorization, card payments, transfers, returns, maintenance, dispute resolution, fraud management, and account closures. </li><li>Core Knowledge of the HSA and Reimbursement Account products.</li><li>Experience supervising and training employees, motivating teams, and ensuring high performance are key.</li></ul><p><strong>The Skills You Bring</strong></p><ul><li>Proven ability to analyze data, identifying trends, and making data-driven decisions to improve operations.</li><li>Ability to maintain strong working relationships via excellent verbal, written and interpersonal skills.</li><li>You offer strong problem solving, analytical and resolution driven skills.</li><li>Ability to offer creative critical thinking and ability to offer outside the box solutions.</li><li>You demonstrate a strong sense of urgency, prioritization, and follow-through and can adapt to changing business needs.</li><li>You will have a solid understanding of XTRAC and/or a work item management process and strong knowledge of Excel, MS Access, &amp; Word</li></ul><p><strong>The Value You Deliver</strong></p><ul><li><strong>Program Management: </strong>You will be responsible for oversight of the daily operations and support a team that manages daily reporting, file transmission and resolves member service-related issues related to refunds, disputes and replacements through strong operations knowledge and problem-solving techniques.</li><li><strong>Communication: </strong>You will provide strong leadership, communication, problem-solving, and analytical abilities, along with proficiency in relevant software and a deep understanding of card processing operations and compliance</li><li><strong>Problem Resolution: </strong>You will act to provide daily oversight of the operations for all aspects of the Card operations team and provide support for internal processes.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Client Service Operations<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Manager, Healthcare Card Operations

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The&nbsp;Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>What AutoNation offers it's technicians</h1><ul><li>Expanded service department to meet our extremely high customer demand.</li><li>State of the Art service bays complete with air-conditioned technician bays and technician breakroom.</li><li>Competitive technician wage grid with flat rates ranging from $45 to $60 based on experience and certification.</li><li>Full benefit package with health insurance on Day 1 and paid training opportunities, holidays and paid time off.</li></ul><h1>What are the day-to-day responsibilities?</h1><ul><li><p>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</p></li><li><p>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</p></li><li><p>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</p></li><li><p>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</p></li><li><p>Documenting work performed on each vehicle on the repair order.</p></li><li><p>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</p></li><li><p>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</p></li><li><p>Providing an exceptional customer experience to drive loyalty</p></li></ul><h1>&nbsp;<br>How will I know if I am successful?</h1><p>The performance of a Master Technician is measured by achieving:</p><ul><li><p>Targeted production</p></li><li><p>Targeted sales</p></li><li><p>Targeted Customer Satisfaction Index</p></li></ul><h1>&nbsp;<br>What are the requirements for this job?</h1><ul><li><p>High School diploma or equivalent</p></li><li><p>2+ years experience as an automotive technician</p></li><li><p>Automotive technical training (varies based on store needs)</p></li><li><p>Attention to detail</p></li><li><p>Organization and follow-up skills</p></li><li><p>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</p></li></ul><h1>&nbsp;<br>What are the opportunities for career growth?</h1><p>Our Associates have many choices for career growth and development after success in a Service Technician role.&nbsp; Opportunities may include:</p><ul><li><p>Master-Certified Technician</p></li><li><p>Service Advisor</p></li><li><p>Service Management</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Automotive Technician - Master Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints</li><li>Contact service customers after their visit to monitor quality control and satisfaction &nbsp; Contact customer on the day following delivery of vehicle</li><li>Make sure proper managers have received copies of any written complaints</li><li>Keep records of all customer complaints and solutions</li><li>Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers</li><li>After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved</li><li>Prepare delivery call reports for Customer Relations Manager</li><li>Print and distribute customer related reports</li><li>Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses</li><li>Responsible for making sure surveys are taken care of in a timely manner</li><li>Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to</li><li>Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Must meet Company's requirements for employment</li><li>Prolonged periods of personal computer usage and data entry</li><li>Adheres to all company policies, procedures and safety standards</li><li>Possess excellent verbal and written communication skills</li><li>Must have excellent phone skills and organizational skills</li><li>Two years customer service experience (preferred)</li><li>Professional appearance</li></ul><p>&nbsp;<br>Our Associates have many opportunities for career growth and development Coast-to-Coast</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Customer Relations Coordinator

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<p>.</p><h2><b>Dealership Highlights:</b></h2><ul><li><h2>Pay starting at $19/hourly</h2></li><li><h2>Rotating Saturdays</h2></li><li><h2>Uniforms provided</h2></li><li><h2>Benefits starting&nbsp;Day 1</h2></li><li><h2>Climate controlled shop</h2></li></ul><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul><ul><li><h2>Pay starting at $19/hourly</h2></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Entry Level Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>Working in our no-haggle sales environment, the F&amp;I Manager makes credit decisions, submits deals to our lenders for approval and helps bridge disconnects in the sales process. With your background in automotive sales or finance, you’ll find the right finance and insurance products for every customer, no matter what their situation.<h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options&nbsp;based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li><li>What are the requirements for the F&amp;I Manager?</li><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Why should I come work for AutoNation?</li><li>- You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

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