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Audiovisual Engineer

Audiovisual Engineer

locationUnited States
PublishedPublished: 12/8/2023
Engineering
Full Time

11-Oct-2023

Audiovisual Engineer

Harvard Business School

63335BR

Position Description

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you drawn to the community and energy of a residential campus that relies on the audiovisual (AV) services that your team designs, builds, and supports? If so, consider joining our team! The Audiovisual Engineer provides technical oversight and support for all AV systems dedicated to helping Harvard Business School (HBS) achieve its mission.

As part of HBS IT’s Media Services team the Audiovisual Engineer collaborates with multiple stakeholder groups within and outside of IT to design, implement, maintain, and support an advanced ecosystem of innovative AV solutions. The team oversees more than 250 classrooms, conference rooms, auditoriums, and other convening spaces spread across 35 campus buildings, and their services are designed to maximize the user experience for both in-person and remote participants.  

The ideal candidate will be a mature, innovative, expert technical leader in the AV design and engineering space, with strong communication skills and a desire to lead and develop others to achieve their full potential and meet School needs.

Responsibilities:

  • Serve as internal expert on HBS Media Services audiovisual systems and tools
  • Independently manage work queue and customer expectations, balance tasks of mixed priority, and clearly report on all assignments
  • Provide guidance, training, and support to AV technicians; helping to build technical aptitude, systems knowledge, and confidence among the support team
  • Research and identify AV solutions that meet the needs of a campus event or program
  • Act as escalation point for AV technology incidents Assist in AV Infrastructure design and implementation, as well as maintenance and repair
  • Consult with all Media Services staff, customers, and partners to identify innovative technology solutions to aid in supporting the pedagogy; leverage current technology in the HBS portfolio
  • Oversee tracking and management of inventory
  • Collaborate with management to assist in budget planning for AV supplies, equipment, and other needs such as projection lamps and replacement parts
  • Ensure all Media Services staff are aware of and trained on new installs and upgrades of technology prior, to support of events and presentations
  • Assist with the coordination and supervision of vendor support and services
  • Monitor AV systems and processes, reporting and tracking any trends
  • Explore emerging AV technologies that support current and future School needs
  • Contribute to IT’s knowledge management platform by creating new AV-related articles or improving existing articles 
  • Complete other responsibilities as assigned

Basic Qualifications

  • Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

In addition to the minimum of two years’ post-secondary education or relevant work experience required above, an additional two years’ experience is required, totaling a minimum of four years of relevant work experience required.  

The following are preferred: 

  • Experience delivering outstanding AV services and support in large, demanding, higher education or corporate environments 
  • Strong aptitude to quickly learn and institutionalize business, technical, and process knowledge; interest and ability to assess and improve work processes 
  • Excellent analytical skills; a desire to identify and resolve the root cause of systemic technical or process issues and drive continual improvement 
  • Ability and desire to capture and maintain accurate technical documentation and knowledge management content
  • Comfortable working with a team as well as independently under minimal direction 
  • Excellent interpersonal and communication skills 
  • Superior maturity, professionalism, and judgment 
  • Strong ownership, accountability, and attention to detail in all work efforts; ability to successfully manage many simultaneous work items of changing priority 
  • AV installation, Crestron programming, or touch screen GUI development experience 
  • Ability to read complex construction and design drawings 
  • Knowledge of Digital Signage solutions and IPTV systems 
  • Project management skills 

Certificates and Licenses

The following are preferred:

  • CTS certification
  • CTS-D or CTS-I certification
  • Biamp Tesira Server certification
  • Crestron Technician or Design certification
  • Dante Level I, II or III

Working Conditions

  • Support outside of regularly scheduled hours, including weekends, will occasionally be required
  • Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided
  • Ability to perform physical tasks that include climbing ladders, lifting up to 30 lbs., and climbing stairs
  • This is considered an “On-Campus Critical Position”: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment; an employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work
  • Must commit to Harvard Business School’s Community Values

Additional Information

This role is offered as an onsite position where you are required to be primarily onsite at our Boston, MA-based campus. Specific schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.

Benefits

Salary range: $85k - $90k, commensurate with relevant experience.

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

I1957P IT Multimedia Prof III

Work Format

On-Site

Sub-Unit

------------

Salary Grade

057

Department

Information Technology

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Criminal, Education, Identity

Schedule

Exempt: 40 hours per week minimum, to be determined by manager 

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.